Shahriar

Could you please send me an URL where you faced the #unlock issue? The links you sent before worked fine in my test. I sent you a screenshot to show how it looks on my side.

Hi,

You can modify email template from Downloads Templates Email Template page.

And use custom link/page template to modify the view of the package.

Thanks.

Hi,

Sorry for the delayed reply, somehow missed this ticket.

Your theme is deactivating click action on the download link. I tried with another theme and it worked as expected. Could you please ask theme provider to check the issue?

Thanks.

Please send temporary wp-admin login info in private reply to check the issue.

You just have to save the same license key on your new site.

No need to use the key on dev site if it is for a short time period.

Hi,

There is an issue in the latest version in the update process from WPDM Updates tab. We will fix it in next version.

Please download the add-on from your dashboard here https://www.wpdownloadmanager.com/user-dashboard/purchases/  Then upload it manually.

Best regards.

* No PDF or private reply.

Please send the server error log. That should point us in the right direction.

Looks like the upload stuck only when file type is docx

Maybe your server is blocking the docx file upload. Could you please contact your server support to confirm if there is any restriction on the place for docx files?

Could you please send your custom template code? Or send temporary login info for a quick solution.

Hi, Unlocked your key. You can apply it to your live domain now. Best regards.

Use following code for you custom shortcode. That should fix the login/reg form position.

function wpdm_login_registration()
{
ob_start();
include \WPDM\Template::Locate('wpdm-be-member.php');
return ob_get_clean();
}
add_shortcode('wpdm_login_reg', 'wpdm_login_registration');

Unlocked the key.

Could you please send the package URL? Or try switching theme for testing purpose?

You can also try changing the output buffering option from WPDM Settings.

Please check the following screenshot.

https://www.evernote.com/l/AUfANoxFAy9BBb4ue3TJHv6V2SfC9NtFgFEB/image.png

You have to attach files to the package by uploading from edit package screen.

Hi,

Could you please re-check the Login info? It is not working.

Try the license key again. It should work this time.

Thanks.

The next version is coming within February.

Hi, What is your PHP version? Download Manager requires PHP > 5.4 If you are using an older version please ask your server support to update the PHP.

Hi,

I tried several downloads and found no issue you stated above.

https://www.evernote.com/l/AUeLT8TZd6xJFYWQ6LUzibA1coKgzpa8CDEB/image.png

Please send me the package URL if have one. File Not FOund error occurs when attached files doesn’t exist in upload dir.

Hi,

Maybe WPDataTable plugin loading it’s own datatable js/css. You can remove WPDM’s datatable js/css from /download-manager/tpls/wpdm-all-downloads.php file. That should fix the conflict. Or if there is any option in WPDataTable to disable the js you can try that.

https://www.evernote.com/l/AUf3icswK8JE2LIsnYmhvnTOxQpJ6-ocpacB/image.png

Sorry for the delay. We had to make some adjustments in core plugin for the compatibility. After the next version of Download Manager Pro Default Values frontend will work. We already added the support in the add-on. You just have to update the core plugin when it is available.

I couldn’t access the edit screen of the packages that have the issue. But I created a package where download worked without any issue. Also, there were 3 other packages where download served successfully.

Please upload your files first in /uploads/download-manager-files/ dir. The just use filenames separated by comma under files column to add multiple files in a package. The filename will be set as the original file name.

Please send temporary wp-admin login info in private reply.

Hi,

You actually did install the add-on, just didn’t activate it. Image button settings are available now in WPDM settings page after activating it.

Best regards.

Please send me the URL where I can check this.