Shahriar

Download Manager doesn’t control specific file permissions but files inside download-manager-files dir should have 644 permission.

Please send temporary wp-admin login info in private reply to check the issue.

Both discount options are available in Premium Package but separately.

You can add a coupon code with a minimum spend limit http://prntscr.com/pu8u1l This is not automatic, Coupon submission is required to get the discount.

And you can set a pacakge discount based on user roles ( Package Settings > Pricing & Discount > Role Based Discount ), in this case, the discount will be applied automatically.

Please send temporary wp-admin login info in private reply to check the issue.

Removing the font awesome icon from “Download Limit Message:” message doesn’t remove your Font Awesome. It just removed the icons from this specific option. Font Awesome will work as usual for any other parts of your site.

Some of your packages have no attached file/URL/directory. That’s why you are getting the “Download not available” error.

For example, this download works fine https://obrascatolicas.com/editorarealeza/download/a-igreja-a-reforma-e-a-civilizacao/ because there is an attached URL.

But this one won’t work https://obrascatolicas.com/editorarealeza/download/a-doutrina-social-catolica-caderno-06-o-trabalho/ No file/URL attached to this package.

Please check this screenshot http://prntscr.com/pu6olw

If you want to do tha we have to edit the theme file home.php

Please send temporary wp-admin login info in private reply if you want to proceed.

Update pacakge button is meant to update the package not the page. As the update process is done through AJAX no page refresh is required. You can just go back the all packages page when you arer done updating.

Please send temporary wp-admin login info in private reply to check the issue.

To count packages in a category including the packages from the child categories use the following custom shortcode. You have to add this code to your theme’s functions.php

add_shortcode('wpdm_count_category_packages','wpdm_count_category_packages');
function wpdm_count_category_packages( $params = array() ){
    $term_slug = $params['category'];
    $query_params = array("post_type" ► "wpdmpro", "posts_per_page" ► -1 );
    $query_params['tax_query'] = array( array(
        'taxonomy' ► 'wpdmcategory',
        'field' ► 'slug',
        'terms' ► $term_slug,
        'operator' ► 'IN',
        'include_children' ► true
    ));
    $packs = new WP_Query($query_params);

    return $packs->found_posts;
}

Usage: [wpdm_count_category_packages category="slug"]

Archive Page doesn’t have a template to render categories, so it is not wise to edit the core file to add the count of child packages. But this is noted for implementation.

Did you attach a PDF to this package? I was able to download it after submission http://prntscr.com/pu6370

It doesn’t matter if the plan is cancelled from gateway. Anyway, I have updated the status on our site too.

Getting this error “ERRO: Nome de usuário inválido. Perdeu a senha?”

Your server was returning 404 as a response of saving request http://prntscr.com/pty5tu

And for some unknown reason, it is related to the font awesome icon code in the “Download Limit Message:” option. I have removed the icon and now settings are being saved without any issue.

Your theme is setting the panel height to 0. I have added the following code to Additional CSS option to bypass that. Pleas check the page now.

.w3eden .panel {
    max-height: 1000px;
}

I was able to recreate the Stripe issue and working on it. I will get back to you as soon as possible.

About the coupon, it is session-based. This means once the user uses a coupon it is applied for the current session. But only for that user. Not others or the same user in another session.

1 ) No, deleting a package doesn’t delete the thumbnail. You have to clear the cache from Downloads > Settings > Privacy Tab. And that delete all cached thumbs.

2 & 3 ) Sorry, no better option at the moment. Either you can delete individual thumb manually Or you can just clear the cache.

Please send temporary wp-admin login info in private reply to check the issue. Send the page URL too where you placed the category shortcode.

Maybe the extra option was available in my case because I had a personal account linked with the team account.

And I have to check the Dropbox add-on implementation to further investigate the issue. And as Dropbox is not an option for you at the moment ( no thumb ) I have added this as a to-do for the next update.

Please send temporary wp-admin login info in private reply to check the issue. Maybe your server is blocking the save request.

Hi,

Your theme or one of the active plugin is conflicting with the Bootstrap modal. You can pinpoint which one is creating the issue by deactivating plugins one by one.

Another option is using Bootstrap 3 ( Settings > User Interface ). This version provides an embedded list of individual downloads on the purchase tab http://prntscr.com/pttow8

Thanks.