Forum Replies Created
Maybe a version mismatch.
If you are using php7 install this package on the server by running sudo apt-get install php7.0-zip or for php 5.6 sudo apt-get install php5.6-zip
1 ) page_template – For each custom template you will find a unique ID in Downloads Templates Page Templates page. Use that ID as value in CSV file.
2 ) The column name is base_price to import package price.
3 ) files – full URL if the file is outside the /uploads/download-manager-files/ dir. Otherwise just the file name.
Unlocked the key from staging site. It should work now.
Please send wp-admin and WPDM login info in private reply to check the issue.
Hi,
Download worked fine in my test too. The popup issue could happen to someone who has visited your site long ago and the browser cached the page. The browser is using the old scripts instead of loading the new one. In such cases, a SHIFT + Refresh/ Reload clear the browser cache, which should fix the popup issue.
Thanks.
Please install the latest version or send FTP login info so I can install the latest version to check the issue. As the plugin is activated in all subsites there is no easy way to delete the plugin from network admin without deactivating it on each subsite. But with FTP it will be easier.
Amazon S3 view requires filetree scripts which only loads when the user has the access to the file browser option. Allowing the server file browser access to the SEO Manager role fixed the issue.
https://www.evernote.com/l/AUfPDL13KlBCoa2Xr_SMwkjMKoiYLutGOdEB/image.png
Hi,
You are using an older version ( 4.6.1 ) Download Manager. The latest version is 4.7.6 You can download it here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Installing the latest version should fix the issue.
Thanks.
It would be great if you can contact a server support and explain the situation. As there is no PHP error this is most probably related to some server rules.
Also, please reactivate the previous login info, so I can take another look on this issue.
1 ) Login info from the previous post is not working. Please post updated login info in this ticket.
2 ) There are many contributing factors in site speed. You can use cache plugin ( there are many available in the market ) which increases the speed significantly.
3 ) With Pro or any other licenses, you get 1-year support + updates. After one year you can continue using the product you have. But license renewal is required to access the updated version after 1 year.
This is related to attach directory problem. The was no issue with the download.
The shortcode you are using is the all packages shortcode. If the popup is not working please send me the page link. I will fix it.
Could you please check the server error log? That should indicate if there is any conflict with other plugins.
You were using an older version of WPDM. I have installed the latest version of Download Manager on your site. Thumbnails are working now.
Please check now. We added a new security nonce in frontend post form which was missing in your custom frontend form. I have added the nonce in your Frontend Mod add-on. Now it is working.
Hi, Where are these files located? What is your Download Manager Pro version? Do the downloads work on the frontend?
After clicking the Edit button of email-lock template on Downloads Templates Email templates page you should see a page like the following screenshot,
https://www.evernote.com/l/AUfD40UiFhhE-qdqi7_FaE4sq2mvSukWNVAB/image.png
That’s where you modify the email lock template. Is this page not visible on your site? This page should be available on this URL ( paste this after /wp-admin/ part ) edit.php?post_type=wpdmpro&page=templates&_type=email&task=EditEmailTemplate&id=email-lock
However, if you can’t access the page please send login info in private reply.
Did you update the package after passing the title screen? Could you please send admin and subscriber user login info in private reply so I can check this on your site?
Added the popup with package title in all packages table. Keep a backup of /download-manager/tpls/wpdm-all-downloads.php file because the changes will be gone after plugin update.
You can make a copy of the file and put it in /thegem/download-manager/ directory to keep the changes even after plugin update.
To change the highlight color in login form please add the following css in your theme’s style.css or as custom css if such option available in yotr theme,
.w3eden div#wpdmreg, .w3eden div#wpdmlogin{ border-top: 5px solid #002e5a; } .w3eden .btn.btn-primary{ background-color:#002e5a !important; border-color: #002e5a !important;}
After payment is made PayPal redirects the user to the return URL you set on Premium Package PayPal settings. We will check this issue before the next update of the add-on.
Please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Then install the plugin from network admin. Activate the plugin on each subsite separately.
One of your plugins is adding random script type in javascript added by WPDM which making a function unavailable.
https://www.evernote.com/l/AUeoTZRyX-pCO4-tJBBqEjVkCWLPLybjxfIB/image.png
Have you installed any new plugin recently? If not you have to deactivate all other plugins to check where it is coming from. There is no other way to find which plugin adding this script type.
Please replace edit_post with upload_files on line no 54 in /download-manager/libs/class.AuthorDashboard.php file. We have added the in our side for the next update.