Shahriar

Hi Tomas, Unlocked your key from test domain. You can use it on your production site now. Thanks.

The login issue may be coming from our side. The current login API is striping some characters from the password. We will fix this issue soon.

For now, Please try using a password with alphanumeric characters only, like IsQSMn7r45x1V for your WPDM account.

Hi,

Which preview are you referring to? Is this coming from a template tag or the preview image in the attached files meta box? Although both are working fine in my setup.

If it is possible, please send temporary login info in private reply, so I can check this on your installation.

Thanks.

Hi, Do you have the latest version of WordPress? The add-on requires WP 5.0 or greater.

Please check now.

Here is the changelog of Download Manager Pro https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

The “Register now” page link is coming from the Custom Link Template. Your plain download links have to be replaced by WPDM Shortcodes. Otherwise, you can’t add the “Register Now” link.

https://www.evernote.com/l/AUcSe2kZuM5K9JWEoFR8dn7M2zqy6k9AnScB/image.png

Actually, as you have to replace all the links, Default Values add-on won’t be much help. This add-on can bulk update any package settings. So, I thought using this you could change the link template of all packages in a single click. But changing the link template in pacakge settings doesn’t have any effect on your plain links. It would have been a great solution if you used shortcodes to show downloads.

Latest WPDM is using the latest Font Awesome, so the issue may be arisen from there. However, I have to check your installation to be certain about the origin.

Create a new support ticket to discuss this issue further. And send me the shortcode you are using there. Maybe you are using the wrong parameters. For example the following shortcode will display downloads in 3 columns,

[wpdm-archive cat_view="compact" button_style="inverse" link_template="link-template-calltoaction1" order_by="post_title" order="asc" items_per_page="9" cols=3]

You have to talk to the server support to know details about this issue. The suggested code was actually provided by the Siteground support at some point.

The cache directory /uploads/wpdm-cache/ was missing. I have created it which solved the File Cart download issue.

You can’t use PHP inside WPDM Custom Templates. The package details page is using your theme’s single.php template. Add the <?php breadcrumb_simple(); ?> in that file to show the breadcrumb. After adding the breadcrumb let me know if you need any help with styling.

Installed WPDM – Page Template add-on which adds the option to use Full WIdth template in package details page. I have applied Full Width for this package http://opic-cipo.ca/download/industrial-design-weekly/

https://www.evernote.com/l/AUc9BeIw4ttPUaq0WM0n1emgjdBvk1fyxQMB/image.png

Download the template file list-packages-table.php and place it in /active-theme/download-manager/ directory. I have added more customization to filter files assigned to the user.

https://www.dropbox.com/s/59ckkb4braluysx/list-packages-table.php?dl=0

And to remind you, Remove the following line from savePackage function in /download-manager/libs/class.Apply.php file,

if($current_user->ID != $p->post_author && !current_user_can('manage_options')) return;

The login issue may be coming from our side. The current login API is striping some characters from the password. We will fix this issue soon.

For now, Please try using a password with alphanumeric characters only, like IsQSMn7r45x1mn7rV for your WPDM account.

You can use Pro license in only 1 site/subsite. To use on multiple subsites you need Business( 5 sites ) or Developer( Unlimited ) license. If it is just 1 more subsite you can purchase Pro too.

In that case, you need to upgrade your server’s PHP version to 7.1+

Hi,

This is related to your server settings. If you are hosting on Siteground add following rule in your .htaccess file to fix the issue,

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Otherwise please send temporary wp-admin login info in private reply.

Thanks.

Hi,

Both license keys are open now. You can add your keys to the new domains.

Thanks.

Looks like password protected page. Send me the login info.

There is a dot . at the beginning and you missed that. That’s why it wasn’t working. I have added the dot.

Could you please send me a link to check what kind of issue you are facing there?

Hi Ariane,

Yes, you can apply Form Lock in File Cart download.

https://www.evernote.com/l/AUejsUxS2I9JB5CK_kJLPQBo3QKi03mWoaYB/image.png

Thanks.

Please try now.

Please try this,

.wpdm-cat-link.btn {
    text-transform: none !important;
}

Yes, you can change the domain. Please send me the order id or license key. I will unlock the license key from the old domain.