Shahriar

Hi,

Link and Page templates are stored in wp_options table as _fm_link_templates and _fm_page_templates. In most cases, changes of these records are made by a plugin that does backup/restore or bulk DB changes ( search& replace etc ). Please check if these options exist in the DB and let me know. We can recover custom templates in that case.

Now to avoid similar situations again, the best option is creating template files for your custom link/page templates. You have to put the files in /active-theme/download-manager/page-templates/ and /active-theme/download-manager/link-templates/ directory. The file name will be the same as the template id, i.e. 5aafb49c1b0c2.php. And you have to set a template name at the top of the file. Please check any existing template file from /download-manager/tpls/link-templates/ directory for naming convention.

Thanks.

Please activate Bootstrap 3 from Downloads > Settings > User Interface to fix the design issue. If it is already selected, save the settings again.

If that doesn’t fix the icon size issue, please send the page URL to check.

Actually there is an option to send download link via email. Enable it from File Cart settings.

https://drive.google.com/uc?id=1xi8uHQN1sGnpKk_MttxZgpUBcDu523-w

PLease send me the error log file.

Activated Bootstrap 3 https://drive.google.com/uc?id=1kfQ-Q4Qz12eQh6XqrGeMM2Fn4fKCMvUx Working now.

Please check if double opt-in is active in Downloads > Settings > MailChimp Tab. Disable it if it is active. Also try submitting a new email address in the email lock. If still can;t make it work, please send temporary wp-admin login info in private reply.

Activated Bootstrap 3 from User Interface and enabled Bootstrap CSS. Now accordion is working again. Please check and let me know if still not working on your side.

Replace line no 676 in /download-manager-libs/class.Apply.php with the following code,

if(preg_match("/\/download\/([\d]+)-([^\/]+)\/(.+)/", $_SERVER['REQUEST_URI']) && 1==2 ){

https://drive.google.com/uc?id=1oVoKk8bN8rs7YTvPjDZ9iqJ3d8nRp1e_

We will also add a patch in next release to fix this issue.

Hi, Got only one email and the download link was functional. Could you please try again?

Your “Test Webhook Signing Secret:” is empty. I see you have the live value there but I didn’t test live payment. Save the “Test Webhook Signing Secret:” and try a sandbox payment. Let me know the update.

Please send temporary wp-admin login info in private reply to check the issue.

Please send temporary wp-admin login info and archive page URL in private reply.

Are you using any custom template for the login page https://new.synthetex.com/login/ ? I mean did you override any WPDM template file? Please allow the temp user access to plugins editor, I have to edit code debug the issue.

I can’t recreate this error on my setup.

Please try replacing home_url with site_url on /wpdm-premium-packages/templates3/metaboxes/wpdm-pp-settings.php

If all files are there, then your server is blocking some CSS and js files. Please ask server support to help you with this issue.

For example, when requesting https://www.hasenbichler-kaelte.at/wp-content/plugins/download-manager/assets/bootstrap3/css/bootstrap.min.css server is responding with 500 Internal Server Error but it should just send the CSS.

https://drive.google.com/uc?id=1LOY6GUBDRgyA-85ys8_ErOIRN5rSfhDb

You could also try installing plugins directly from Plugins > Add New page by uploading the zip file. You have to increase the max upload file size limit before doing that.

@savvasha, Please create a new ticket and send login info there as a private reply.

Works on my test, please clear your browser cache. I have cleared the server cache.

https://drive.google.com/uc?id=1cVlKeAztYBmfvgMhc0zTBuwXRufc_6y8

Hi Alex, Please create a new ticket and send temporary wp-admin login info there as a private reply.

The download is working now for me. Please clear the browser cache if it is not working for you.

https://drive.google.com/uc?id=1IwL0oB85rlAcJCVcnLHFG9NMCW-nImnd

One possible solution is setting a fixed heigh for the title div of your link template. Remove the CSS and try this approach, let see how it looks. If you are using a custom link-template there edit it to set a fixed height. Set the height for first .list-group-item div.

https://drive.google.com/uc?id=12tL4G7tiHEIk4sB67pZ3_hdIjvd_d9pm

Please try reinstalling Download Manager using a fresh copy from here. Send temporary wp-admin login info in private reply if that doesn’t fix the issue.

Sorry for the delays. We will get back to you asap. Will reply from customization address.

Please check now. Another plugin was processing the the_content filter after WP Pro Membership. I have changed the processing queue to take control of the content.