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Shahriar

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Apr 16, 2019 at 8:47 pm in reply to: Unlink Site #96084

Shahriar
Moderator

Hi,
Your license key is unlocked and you can use it with your new domain now.

Apr 16, 2019 at 8:45 pm in reply to: preview template does not work #96083

Shahriar
Moderator

Checking preview issue ( however, that will not cause any functional issue ). To change any column in all downloads table, please follow the doc here:

[wpdm_all_packages] – List all downloads in tabular format in a page

Apr 16, 2019 at 8:39 pm in reply to: Slowing Admin down – Trying to get property of non-object #96082

Shahriar
Moderator

Hi,
Sorry for the delayed reply, please give me temporary wp-admin login info in a private reply to check your issue.

Apr 16, 2019 at 8:36 pm in reply to: cURL error 7: couldn't connect to host #96081

Shahriar
Moderator

admin URL showing a white blank page.

Apr 16, 2019 at 7:37 pm in reply to: Orders are not being marked as complete 2CO #96079

Shahriar
Moderator
This reply has been marked as private.
Apr 16, 2019 at 6:41 pm in reply to: Archive Page Category Links in Default View #96078

Shahriar
Moderator

Please find and remove the following code from wpdm-archive-page.php:

$([document.documentElement, document.body]).animate({
                scrollTop: $("#wpdm-archive-page-home").offset().top
            }, 100);
Apr 16, 2019 at 6:29 pm in reply to: Export history #96077

Shahriar
Moderator

Hi,
Due to some javascript conflict, the chart was not working, however, now I’ve used google chart API and the chart is showing fine there now.

Apr 13, 2019 at 6:46 pm in reply to: Facebook and Twitter links in email template #95976

Shahriar
Moderator

You can remove those links by overriding the email template. To modify the template copy it from /download-manager/email-templates/ directory. Then place it in your /active-theme/download-manager directory and make necessary changes. But keep the same file name. Now, this new template will be used to send emails.

Apr 13, 2019 at 6:38 pm in reply to: Is it possible to block certain email domains with email lock function? #95975

Shahriar
Moderator

Actually, you understood the feature clearly. Adding the domain in the block list blocks the download for all emails using that domain. Maybe the issue is related to the send email function. Could you please send temporary wp-admin login info in private reply so I can test this on your site.

Apr 13, 2019 at 6:33 pm in reply to: Problems #95974

Shahriar
Moderator
This reply has been marked as private.
Apr 13, 2019 at 6:14 pm in reply to: Save Edit Profile error #95972

Shahriar
Moderator

Your theme is blocking the AJAX requests, it is redirecting all requests to the homepage. Not sure why. Everything works fine when using the default theme. Please contact the theme developer and they might have placed some custom code to block AJAX requests from the frontend.

Apr 13, 2019 at 5:57 pm in reply to: History (Download-Stats) are not updating #95970

Shahriar
Moderator

Hi,

All users from the same IP are counted as a single user when downloading as a guest. If you download files as a logged user than different user downloads will make a separate entry in stats table even when users are using the same IP.

Thanks.

Apr 13, 2019 at 5:53 pm in reply to: After Download Loading circle still spining and can not click on the page #95969

Shahriar
Moderator
This reply has been marked as private.
Apr 13, 2019 at 12:46 pm in reply to: Unable to upgrade from FREE to PRO version #95964

Shahriar
Moderator

Hi,

Please deactivate and delete the Free version before installing Pro. You won’t lose any data or settings.

Thanks.

Apr 12, 2019 at 7:26 pm in reply to: License Domain #95944

Shahriar
Moderator

Do you want me to unlock the key? Please send order id or license key in that case.

Apr 12, 2019 at 7:25 pm in reply to: Compatibility Issue WPDM and BeTheme #95943

Shahriar
Moderator

WPDM uses the latest version of Font Awesome icons. Maybe Be theme using an older version. However, changing the id of the WPDM font awesome will keep both versions active. You can change it from /download-manager.php file. Or just send login info in private reply. I will do it for you. In latest version we are using a prefixed id, maybe you are using an older WPDM where the id name is just font-awesome

Apr 12, 2019 at 7:20 pm in reply to: WPDM conflict with my customized theme #95942

Shahriar
Moderator

Hi,

There is no single.php template in your active theme. WPDM uses this template file to show package details page. This is a core template file and every theme should have this by default. Adding this single.php template to your theme will fix this issue.

Thanks.

Apr 12, 2019 at 6:32 pm in reply to: Release license for migration #95937

Shahriar
Moderator

Hi,

Unlocked your key from the old site. You can use it on your new domain now.

Thanks.

Apr 12, 2019 at 6:23 pm in reply to: Download Buttons lead to Layout issues #95936

Shahriar
Moderator

Are you using a custom link template there? Maybe there is an error in the template code. Could you please send login info? I can provide more info after checking this as an admin user.

Apr 12, 2019 at 6:14 pm in reply to: Plug In now not working…. #95935

Shahriar
Moderator

You can send temporary wp-admin login info in private reply if you want me to check the notice issue.

Apr 12, 2019 at 6:13 pm in reply to: Download option #95934

Shahriar
Moderator

You can add multiple files in the same package/post. Then show the files using a Table or Box format with individual download links. The user can download the file they prefer.

Here is the demo link of multi-file package https://demo.wpdownloadmanager.com/wpdmpro/download/multi-file-package/

Apr 12, 2019 at 6:09 pm in reply to: Is it possible to block certain email domains with email lock function? #95933

Shahriar
Moderator

WPDM checks if the entered address is a valid email address. It can’t check the validity of the domain.

You can add blocked domains in “Block Emails” option in the Basic Settings page. Do you mean this feature is not working for you?

Apr 12, 2019 at 5:34 pm in reply to: Amazon S3 plugin not working #95928

Shahriar
Moderator
This reply has been marked as private.
Apr 12, 2019 at 5:08 pm in reply to: Bulk Import from S3 bucket doesn't pull file size #95927

Shahriar
Moderator

You have to set the size manually in your CSV. Use package_size as column title. File size calculated automatically only for local files.

Apr 12, 2019 at 3:56 pm in reply to: Package addition/revisions logging #95926

Shahriar
Moderator

If you keep the ID column in CSV file then there will be no duplicate. Import just overrides the old data using data from CSV.

You can set other file properties like file titles, file passwords in CSV. Please check the sample CSV for reference.

If you want a fresh start, then delete all packages. Then use directory import to create your packages. You have to re-write package shortcodes ( in case you are using shortcodes like this [wpdm_package id='9036'] ) if you do this because pacakge IDs will be changed after this.

Use different folders for different categories. Then import the whole folder. You have the option to set categories when using directory import.

If other pacakge properties like link/page templates, link label, etc are similar for all packages, then you can use the Default Values add-on later to bulk update these settings.

As you have lots of packages directory import is the best solution. The only manual task you have to do is placing you files of similar category in the same folder.

Let me know the update.

Viewing 25 posts - 2,676 through 2,700 (of 12,513 total)
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