Sarah Jeffery

Hi – I had no issue with the plugin – it did what I needed very well. I cancelled the subscription because I shut down my website so I’m no longer using it! Thanks and best wishes.

OK, thanks so much. I don’t need to deactivate the old version first then?

Ah – sorry – my bad! I thought I’d installed the latest version. Thanks.

When I first created the website it was under the domain http://www.biggabug.com, then I changed it to teatimemonkeys.com shortly afterwards – but that was back in August 2017 so I would have thought the problem of the invalid license key would have happened before now if that was the problem. However, if I look in my cpanel, WPDM is in the plugins folder of biggabug, not teatimemonkeys.

OK – not sure I understand. I add the code to the functions php file, open my website, then delete the code?

Yes – the problem is that I want to change all the packages to “no lock”. The most obvious solution is what you did – to replace the code for the “Card embedded” template with the “Card embedded – no lock” code and therefore change all the packages at the same time. The problem is that this doesn’t work, because currently all the packages have the “Enable Password lock” selected in “Lock Options”. When this option is enabled, the updated code doesn’t work. If I disable this box, the updated code works. You can see this here: https://www.teatimemonkeys.com/test-opt-in/ – both packages use the “Card Embedded – No Lock” template (i.e. the updated code you created). Test package 1 has the Password Lock enabled in the package settings. In Test package 2 the password lock setting is disabled. Test package 1 doesn’t work. Test package 2 does.

As all my packages currently have the Password Lock enabled, this means I’ll have to manually disable the Password Lock for every package. I currently have 136 packages, so you can imagine how long it will take me to manually disable each one. Is there any work around to this? Please make any code changes to the “Card embedded – no lock” template, as I need to make other changes on my website before removing the password lock from all packages. Thanks.

Hi, I created a test page and inserted the shortcode for this new package template, however it looks the same as before and still doesn’t work. Is there something I’m missing? I’ve attached a screenshot for you to see.

Hi – has anyone been able to take a look at this yet?

Where can I find it? It’s disappeared from the settings area of the plugin on wordpress..

Which cache plugin is the problem related to? How do you suggest I solve the problem?

A user notified me that she received an expired link notice the first time she tried to download from the link in the email. This happened on all the packages she tried. I changed the lock option to download directly from the page, and she tried again, but still received expired link notices. I tried the same links and they worked for me. There is clearly an issue that needs resolving. Could it be a problem caused by my web host provider? They have some security measures in place that restrict access from certain countries. Could that be what´s causing it?

I have luckily found a workaround to this problem, by requesting that the user be emailed the link instead of directly downloading. However, this is a temporary solution as far as I´m concerned, as I want my users to be able to download instantly and not have to check their emails. I would still like you to fix the issue, and I await your response.