Simon Harvey

Thanks for coming back to me, much appreciated.

Hello Nayeem,

I notice that you have put through a test subscription on our website. I can confirm that the subscription email was sent to our site email address instead of yours:

Hello again. The problem seems to be an issue with Yoast – they are looking into it: https://wordpress.org/support/topic/uncaught-error-call-to-a-member-function-get_page_permastruct/

Thanks, that’s great, yes the payment is working correctly now. Please can you let me know which settings you changed as this is a development site and I will soon be updating the production site so I will need to apply the settings on there too.

Also, where it says “100.00% Annual Subscription discount will be applied in the cart” – this is using an old membership name that has changed. How to I set this to show the current subscription name (it should show “Individual Membership” instead of “Annual Subscription”.

Thanks

Hello Nayeem, please try again now. Thanks.

Also, the text on the package page:

100.00% Unlimited Plan discount will be applied in the cart

Says “Unlimited Plan” however this is an old name for the membership plan – do you know why it is showing the old name and not the current one?

• This reply was modified 3 years, 4 months ago by Simon Harvey.

And if I do go through the cart with 100% discount and try to complete an order I am shown the error:

Cart is Empty!

• This reply was modified 3 years, 4 months ago by Simon Harvey.

That’s great, thanks a lot for your help.

Simon

Hello Tanvir,

The site is currently not accessible externally as it is in development.

I am using WP Pro membership and WPDM pro.

This is the message that is shown instead of the download button on a package that is restricted to particular subscription types.

Thanks,

Simon

Ok thanks.

Can you explain the purpose of the CSV export if it can’t be imported?

Thanks

• This reply was modified 3 years, 5 months ago by Simon Harvey.

Hello again,

I’ve fixed that issues and your suggested shortcode is now working.

Thanks for your help.

Thanks, I’ll take a look at that.

However, something you have changed is causing problems on our site. This is a live site so please can you let me know what I need to do to fix this ASAP.

For example: https://www.educateoutside.com/categories/age-4-6/data-handling/

Is displaying this on the page:

WP_Query Object
(
[query] ► Array
(
[post_type] ► wpdmpro
[paged] ► 1
[posts_per_page] ► 10
[tax_query] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[field] ► slug
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[operator] ► AND
)

)

[orderby] ► publish_date
[order] ► desc
)

[query_vars] ► Array
(
[post_type] ► wpdmpro
[paged] ► 1
[posts_per_page] ► 10
[tax_query] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[field] ► slug
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[operator] ► AND
)

)

[orderby] ► publish_date
[order] ► DESC
[error] ►
[m] ►
[p] ► 0
[post_parent] ►
[subpost] ►
[subpost_id] ►
[attachment] ►
[attachment_id] ► 0
[name] ►
[pagename] ►
[page_id] ► 0
[second] ►
[minute] ►
[hour] ►
[day] ► 0
[monthnum] ► 0
[year] ► 0
[w] ► 0
[category_name] ►
[tag] ►
[cat] ►
[tag_id] ►
[author] ►
[author_name] ►
[feed] ►
[tb] ►
[meta_key] ►
[meta_value] ►
[preview] ►
[s] ►
[sentence] ►
[title] ►
[fields] ►
[menu_order] ►
[embed] ►
[category__in] ► Array
(
)

[category__not_in] ► Array
(
)

[category__and] ► Array
(
)

[post__in] ► Array
(
)

[post__not_in] ► Array
(
)

[post_name__in] ► Array
(
)

[tag__in] ► Array
(
)

[tag__not_in] ► Array
(
)

[tag__and] ► Array
(
)

[tag_slug__in] ► Array
(
)

[tag_slug__and] ► Array
(
)

[post_parent__in] ► Array
(
)

[post_parent__not_in] ► Array
(
)

[author__in] ► Array
(
)

[author__not_in] ► Array
(
)

[ignore_sticky_posts] ►
[suppress_filters] ►
[cache_results] ► 1
[update_post_term_cache] ► 1
[lazy_load_term_meta] ► 1
[update_post_meta_cache] ► 1
[nopaging] ►
[comments_per_page] ► 50
[no_found_rows] ►
[taxonomy] ► wpdmcategory
[term] ► age-4-6
)

[tax_query] ► WP_Tax_Query Object
(
[queries] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[field] ► slug
[operator] ► AND
[include_children] ► 1
)

)

[relation] ► AND
[table_aliases:protected] ► Array
(
)

[queried_terms] ► Array
(
[wpdmcategory] ► Array
(
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[field] ► slug
)

)

[primary_table] ► wp_posts
[primary_id_column] ► ID
)

[meta_query] ► WP_Meta_Query Object
(
[queries] ► Array
(
)

[relation] ►
[meta_table] ►
[meta_id_column] ►
[primary_table] ►
[primary_id_column] ►
[table_aliases:protected] ► Array
(
)

[clauses:protected] ► Array
(
)

[has_or_relation:protected] ►
)

[date_query] ►
[request] ► SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts WHERE 1=1 AND (
(
SELECT COUNT(1)
FROM wp_term_relationships
WHERE term_taxonomy_id IN (90,125,127,128,129,137,196,295)
AND object_id = wp_posts.ID
) = 8
) AND wp_posts.post_type = ‘wpdmpro’ AND (wp_posts.post_status = ‘publish’) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC LIMIT 0, 10
[posts] ► Array
(
)

[post_count] ► 0
[current_post] ► -1
[in_the_loop] ►
[comment_count] ► 0
[current_comment] ► -1
[found_posts] ► 0
[max_num_pages] ► 0
[max_num_comment_pages] ► 0
[is_single] ►
[is_preview] ►
[is_page] ►
[is_archive] ► 1
[is_date] ►
[is_year] ►
[is_month] ►
[is_day] ►
[is_time] ►
[is_author] ►
[is_category] ►
[is_tag] ►
[is_tax] ► 1
[is_search] ►
[is_feed] ►
[is_comment_feed] ►
[is_trackback] ►
[is_home] ►
[is_privacy_policy] ►
[is_404] ►
[is_embed] ►
[is_paged] ►
[is_admin] ►
[is_attachment] ►
[is_singular] ►
[is_robots] ►
[is_favicon] ►
[is_posts_page] ►
[is_post_type_archive] ►
[query_vars_hash:WP_Query:private] ► c2837e7f55ba9b2c66d1b00fdd5b1e63
[query_vars_changed:WP_Query:private] ►
[thumbnails_cached] ►
[stopwords:WP_Query:private] ►
[compat_fields:WP_Query:private] ► Array
(
[0] ► query_vars_hash
[1] ► query_vars_changed
)

[compat_methods:WP_Query:private] ► Array
(
[0] ► init_query_flags
[1] ► parse_tax_query
)

)

Hello. Is anyone available to assist with this please?

Do you have any suggestions of how I can get this working? Thanks.

The query that is sent to WP_QUERY is below… does that help identify the issue?

Array ( [post_type] ► wpdmpro [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [orderby] ► publish_date [order] ► desc [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [meta_key] ► [meta_value] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) ) Array ( [post_type] ► wpdmpro [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [orderby] ► publish_date [order] ► desc [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [meta_key] ► [meta_value] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) [ignore_sticky_posts] ► [suppress_filters] ► [cache_results] ► 1 [update_post_term_cache] ► 1 [lazy_load_term_meta] ► 1 [update_post_meta_cache] ► 1 [nopaging] ► [comments_per_page] ► 50 [no_found_rows] ► ) Array ( [numberposts] ► 5 [category] ► 0 [orderby] ► publish_date [order] ► desc [include] ► Array ( ) [exclude] ► Array ( ) [meta_key] ► [meta_value] ► [post_type] ► wpdmpro [suppress_filters] ► 1 [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [post_status] ► publish [ignore_sticky_posts] ► 1 [no_found_rows] ► 1 [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) ) Array ( [numberposts] ► 5 [category] ► 0 [orderby] ► publish_date [order] ► desc [include] ► Array ( ) [exclude] ► Array ( ) [meta_key] ► [meta_value] ► [post_type] ► wpdmpro [suppress_filters] ► 1 [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [post_status] ► publish [ignore_sticky_posts] ► 1 [no_found_rows] ► 1 [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) [cache_results] ► 1 [update_post_term_cache] ► 1 [lazy_load_term_meta] ► 1 [update_post_meta_cache] ► 1 [nopaging] ► [comments_per_page] ► 50 )

• This reply was modified 5 years, 6 months ago by Simon Harvey.

Hello again,

I have done some further testing and I can confirm that it appears that any category that has a child category does not work with AND operator.

Any category that has no children works without a problem.

Do you have any ideas how I can solve this?

Thanks Nayeem,

How do you suggest that I troubleshoot this?

Thanks.

Thanks,

I have tried changing the category slug but this does not seem to have helped.

It seems maybe that if a category has a child category then it does not work with ANDoperator. If the category does not have a child category then it does work. Do you think that might be the case?

Thanks Nayeem,

I don’t fully understand you mean by “I think WordPress not getting this” – are you able to explain a little more about what I need to do to fix this issue?

Thanks