Simon Harvey

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Viewing 25 posts - 26 through 50 (of 132 total)
in reply to: New Subscriber email sent to wrong address #178244

Simon Harvey
Participant

Thanks for coming back to me, much appreciated.

in reply to: New Subscriber email sent to wrong address #178241

Simon Harvey
Participant

Hello Nayeem,

I notice that you have put through a test subscription on our website. I can confirm that the subscription email was sent to our site email address instead of yours:

Welcome email

in reply to: Wrong “Next Billing Cycle” #178233

Simon Harvey
Participant
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in reply to: New Subscriber email sent to wrong address #178229

Simon Harvey
Participant
This reply has been marked as private.
in reply to: Call to a member function get_page_permastruct() #178195

Simon Harvey
Participant

Hello again. The problem seems to be an issue with Yoast – they are looking into it: https://wordpress.org/support/topic/uncaught-error-call-to-a-member-function-get_page_permastruct/

in reply to: Paid Downloads free for Subscribers? #178119

Simon Harvey
Participant

Thanks, that’s great, yes the payment is working correctly now. Please can you let me know which settings you changed as this is a development site and I will soon be updating the production site so I will need to apply the settings on there too.

Also, where it says “100.00% Annual Subscription discount will be applied in the cart” – this is using an old membership name that has changed. How to I set this to show the current subscription name (it should show “Individual Membership” instead of “Annual Subscription”.

Thanks

in reply to: Paid Downloads free for Subscribers? #178115

Simon Harvey
Participant
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in reply to: Paid Downloads free for Subscribers? #178114

Simon Harvey
Participant

Hello Nayeem, please try again now. Thanks.

in reply to: Paid Downloads free for Subscribers? #178107

Simon Harvey
Participant
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in reply to: Paid Downloads free for Subscribers? #178105

Simon Harvey
Participant

Also, the text on the package page:

100.00% Unlimited Plan discount will be applied in the cart

Says “Unlimited Plan” however this is an old name for the membership plan – do you know why it is showing the old name and not the current one?

  • This reply was modified 2 years, 11 months ago by Simon Harvey.
in reply to: Paid Downloads free for Subscribers? #178104

Simon Harvey
Participant
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in reply to: Paid Downloads free for Subscribers? #178075

Simon Harvey
Participant

And if I do go through the cart with 100% discount and try to complete an order I am shown the error:

Cart is Empty!

WPDM Cart Error

  • This reply was modified 2 years, 11 months ago by Simon Harvey.
in reply to: How to edit package “Restricted content” message. #178073

Simon Harvey
Participant

That’s great, thanks a lot for your help.

Simon

in reply to: How to edit package “Restricted content” message. #177998

Simon Harvey
Participant

Hello Tanvir,

The site is currently not accessible externally as it is in development.

I am using WP Pro membership and WPDM pro.

This is the message that is shown instead of the download button on a package that is restricted to particular subscription types.

Thanks,

Simon

in reply to: CSV import of packages not working #177968

Simon Harvey
Participant

Ok thanks.

Can you explain the purpose of the CSV export if it can’t be imported?

Thanks

  • This reply was modified 2 years, 11 months ago by Simon Harvey.

Simon Harvey
Participant

Hello again,

I’ve fixed that issues and your suggested shortcode is now working.

Thanks for your help.


Simon Harvey
Participant

Thanks, I’ll take a look at that.

However, something you have changed is causing problems on our site. This is a live site so please can you let me know what I need to do to fix this ASAP.

For example: https://www.educateoutside.com/categories/age-4-6/data-handling/

Is displaying this on the page:

WP_Query Object
(
[query] ► Array
(
[post_type] ► wpdmpro
[paged] ► 1
[posts_per_page] ► 10
[tax_query] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[field] ► slug
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[operator] ► AND
)

)

[orderby] ► publish_date
[order] ► desc
)

[query_vars] ► Array
(
[post_type] ► wpdmpro
[paged] ► 1
[posts_per_page] ► 10
[tax_query] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[field] ► slug
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[operator] ► AND
)

)

[orderby] ► publish_date
[order] ► DESC
[error] ►
[m] ►
[p] ► 0
[post_parent] ►
[subpost] ►
[subpost_id] ►
[attachment] ►
[attachment_id] ► 0
[name] ►
[pagename] ►
[page_id] ► 0
[second] ►
[minute] ►
[hour] ►
[day] ► 0
[monthnum] ► 0
[year] ► 0
[w] ► 0
[category_name] ►
[tag] ►
[cat] ►
[tag_id] ►
[author] ►
[author_name] ►
[feed] ►
[tb] ►
[meta_key] ►
[meta_value] ►
[preview] ►
[s] ►
[sentence] ►
[title] ►
[fields] ►
[menu_order] ►
[embed] ►
[category__in] ► Array
(
)

[category__not_in] ► Array
(
)

[category__and] ► Array
(
)

[post__in] ► Array
(
)

[post__not_in] ► Array
(
)

[post_name__in] ► Array
(
)

[tag__in] ► Array
(
)

[tag__not_in] ► Array
(
)

[tag__and] ► Array
(
)

[tag_slug__in] ► Array
(
)

[tag_slug__and] ► Array
(
)

[post_parent__in] ► Array
(
)

[post_parent__not_in] ► Array
(
)

[author__in] ► Array
(
)

[author__not_in] ► Array
(
)

[ignore_sticky_posts] ►
[suppress_filters] ►
[cache_results] ► 1
[update_post_term_cache] ► 1
[lazy_load_term_meta] ► 1
[update_post_meta_cache] ► 1
[nopaging] ►
[comments_per_page] ► 50
[no_found_rows] ►
[taxonomy] ► wpdmcategory
[term] ► age-4-6
)

[tax_query] ► WP_Tax_Query Object
(
[queries] ► Array
(
[relation] ► AND
[0] ► Array
(
[taxonomy] ► wpdmcategory
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[field] ► slug
[operator] ► AND
[include_children] ► 1
)

)

[relation] ► AND
[table_aliases:protected] ► Array
(
)

[queried_terms] ► Array
(
[wpdmcategory] ► Array
(
[terms] ► Array
(
[0] ► age-4-6
[1] ► data-handling
)

[field] ► slug
)

)

[primary_table] ► wp_posts
[primary_id_column] ► ID
)

[meta_query] ► WP_Meta_Query Object
(
[queries] ► Array
(
)

[relation] ►
[meta_table] ►
[meta_id_column] ►
[primary_table] ►
[primary_id_column] ►
[table_aliases:protected] ► Array
(
)

[clauses:protected] ► Array
(
)

[has_or_relation:protected] ►
)

[date_query] ►
[request] ► SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts WHERE 1=1 AND (
(
SELECT COUNT(1)
FROM wp_term_relationships
WHERE term_taxonomy_id IN (90,125,127,128,129,137,196,295)
AND object_id = wp_posts.ID
) = 8
) AND wp_posts.post_type = ‘wpdmpro’ AND (wp_posts.post_status = ‘publish’) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC LIMIT 0, 10
[posts] ► Array
(
)

[post_count] ► 0
[current_post] ► -1
[in_the_loop] ►
[comment_count] ► 0
[current_comment] ► -1
[found_posts] ► 0
[max_num_pages] ► 0
[max_num_comment_pages] ► 0
[is_single] ►
[is_preview] ►
[is_page] ►
[is_archive] ► 1
[is_date] ►
[is_year] ►
[is_month] ►
[is_day] ►
[is_time] ►
[is_author] ►
[is_category] ►
[is_tag] ►
[is_tax] ► 1
[is_search] ►
[is_feed] ►
[is_comment_feed] ►
[is_trackback] ►
[is_home] ►
[is_privacy_policy] ►
[is_404] ►
[is_embed] ►
[is_paged] ►
[is_admin] ►
[is_attachment] ►
[is_singular] ►
[is_robots] ►
[is_favicon] ►
[is_posts_page] ►
[is_post_type_archive] ►
[query_vars_hash:WP_Query:private] ► c2837e7f55ba9b2c66d1b00fdd5b1e63
[query_vars_changed:WP_Query:private] ►
[thumbnails_cached] ►
[stopwords:WP_Query:private] ►
[compat_fields:WP_Query:private] ► Array
(
[0] ► query_vars_hash
[1] ► query_vars_changed
)

[compat_methods:WP_Query:private] ► Array
(
[0] ► init_query_flags
[1] ► parse_tax_query
)

)


Simon Harvey
Participant
This reply has been marked as private.

Simon Harvey
Participant

Hello. Is anyone available to assist with this please?


Simon Harvey
Participant

Do you have any suggestions of how I can get this working? Thanks.


Simon Harvey
Participant

The query that is sent to WP_QUERY is below… does that help identify the issue?

Array ( [post_type] ► wpdmpro [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [orderby] ► publish_date [order] ► desc [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [meta_key] ► [meta_value] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) ) Array ( [post_type] ► wpdmpro [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [orderby] ► publish_date [order] ► desc [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [meta_key] ► [meta_value] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) [ignore_sticky_posts] ► [suppress_filters] ► [cache_results] ► 1 [update_post_term_cache] ► 1 [lazy_load_term_meta] ► 1 [update_post_meta_cache] ► 1 [nopaging] ► [comments_per_page] ► 50 [no_found_rows] ► ) Array ( [numberposts] ► 5 [category] ► 0 [orderby] ► publish_date [order] ► desc [include] ► Array ( ) [exclude] ► Array ( ) [meta_key] ► [meta_value] ► [post_type] ► wpdmpro [suppress_filters] ► 1 [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [post_status] ► publish [ignore_sticky_posts] ► 1 [no_found_rows] ► 1 [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) ) Array ( [numberposts] ► 5 [category] ► 0 [orderby] ► publish_date [order] ► desc [include] ► Array ( ) [exclude] ► Array ( ) [meta_key] ► [meta_value] ► [post_type] ► wpdmpro [suppress_filters] ► 1 [paged] ► 1 [posts_per_page] ► 10 [tax_query] ► Array ( [0] ► Array ( [taxonomy] ► wpdmcategory [field] ► slug [terms] ► Array ( [0] ► age-4-6 [1] ► data-handling ) [operator] ► AND ) ) [post_status] ► publish [ignore_sticky_posts] ► 1 [no_found_rows] ► 1 [error] ► [m] ► [p] ► 0 [post_parent] ► [subpost] ► [subpost_id] ► [attachment] ► [attachment_id] ► 0 [name] ► [pagename] ► [page_id] ► 0 [second] ► [minute] ► [hour] ► [day] ► 0 [monthnum] ► 0 [year] ► 0 [w] ► 0 [category_name] ► [tag] ► [cat] ► [tag_id] ► [author] ► [author_name] ► [feed] ► [tb] ► [preview] ► [s] ► [sentence] ► [title] ► [fields] ► [menu_order] ► [embed] ► [category__in] ► Array ( ) [category__not_in] ► Array ( ) [category__and] ► Array ( ) [post__in] ► Array ( ) [post__not_in] ► Array ( ) [post_name__in] ► Array ( ) [tag__in] ► Array ( ) [tag__not_in] ► Array ( ) [tag__and] ► Array ( ) [tag_slug__in] ► Array ( ) [tag_slug__and] ► Array ( ) [post_parent__in] ► Array ( ) [post_parent__not_in] ► Array ( ) [author__in] ► Array ( ) [author__not_in] ► Array ( ) [cache_results] ► 1 [update_post_term_cache] ► 1 [lazy_load_term_meta] ► 1 [update_post_meta_cache] ► 1 [nopaging] ► [comments_per_page] ► 50 )


Simon Harvey
Participant

Hello again,

I have done some further testing and I can confirm that it appears that any category that has a child category does not work with AND operator.

Any category that has no children works without a problem.

Do you have any ideas how I can solve this?


Simon Harvey
Participant

Thanks Nayeem,

How do you suggest that I troubleshoot this?

Thanks.


Simon Harvey
Participant

Thanks,

I have tried changing the category slug but this does not seem to have helped.

It seems maybe that if a category has a child category then it does not work with ANDoperator. If the category does not have a child category then it does work. Do you think that might be the case?


Simon Harvey
Participant

Thanks Nayeem,

I don’t fully understand you mean by “I think WordPress not getting this” – are you able to explain a little more about what I need to do to fix this issue?

Thanks

Viewing 25 posts - 26 through 50 (of 132 total)