russelga

we’re not out of the woods yet.  I see you deactivated certain modules that I need.  I’m also seeing new error messages since the activation of your product.  Here’s what I’m seeing http://screencast.com/t/4TVURzRRUA

by the way…  you still have FTP access.

I seems to be working again, although I’m seeing errors on the page that weren’t there before.  See screenshots – bottom of the page.

I see a few of my other plugins were disabled.  Some are required.  Did you suspect a conflict?  Can I re-enable?

I had a few other questions.

• Changing the language from “Subscribe” to “Download” and the button from “Subscribe” to “Download.”  Can I do that?
• I tested Download Notifications again and I still haven’t seen one work besides the sample you sent me.  I sent videos to demonstrate that I can’t get it to work.  I’ve tried it again since you’ve been in and it’s still not working.
• The Download after Submit plugin seems to be working but the form displays really small.  Why?  See screenshot.
• Do I really need the download page?  I’d think I could just click the button to download and it would pop-up the request for the name/email address instead of directing me to another page with file information where I have to click download again.

It also seems to have made inaccessible any page that had your Download code on it.  I’m going to have to restore from a backup but wanted to wait for feedback from you before I did that.  Hre’s the video http://screencast.com/t/yT1qu0QS

I saw you have another platform that locks by forms instead of by email – that might be even better for me so I bought that one too.  However, this one too is causing problems as installing LiveForms brings down my entire site.  Here’s a video demonstrating the problem http://screencast.com/t/jtjeDvwk

and here’s something else that’s crazy…  I bought the Constant Contact plugin and despite all the downloads you saw me test (sales@glds.com, garrick@glds.com, garrickrussell@gmail.com) none of them appeared in the ConstantContact mailing list.  Only your email address appeared there.  See the attached screenshots

hmm….  I’ve tried two other addresses and still no email.  I’ve shot a video of my confirmation and demonstration that I’m not getting emails.  Also, I see from the example you sent that even though the downloading customer supplied an email address, that address isn’t in the email you received.  Can the email provide the email address rather than (or in addition to) the IP address?  Here’s the video http://screencast.com/t/meHdDrPgqG9D

Last…  I’d like to make another couple of changes with Download Manager that I’ve shown in this video.  Can I change this?  http://screencast.com/t/TBiMMzjO7T7

and I’ve set configuration to email sales@glds.com as our send to email.  Also wondering what the sent email will look like.  Will I know what email address downloaded the file?  Can I configure the email with any “tokens?”

I’ve tried replacing the default template and it doesn’t seem to change the email I receive.  I’m changing the file at /wp-content/plugins/download-manager/email-templates/ right?  I replaced wpdm-email-lock-template.html with a file I edited yet the same stock template is sent.  I’ve attached my replacement file.  What am I doing wrong?