Rita

Hi,

thank you for your helpful answer!
I will try it and report how that went.
I am happy to share my account details when needed. Thanks for the offer.

Best Regards,
Paul

Hi,

okay perfect. Yes I did already a backup with UpdraftPlus.

Thank you and Regards!

Hello!
Thank you very much for your quick response.
Okay I understand. I will do it with the documentation. So you think it’s not a problem doing it within the live system?

Regards,
Paul

Hi there,

because of the compromise solution, the solution of the problem described above is not dramatically urgent – but a solution shall be found nevertheless.

Could you already you look at this and have you any new insights?

Currently it seems that the problem is connected with the great number of packages that are listed. Each package has the category “gps”, so the table with category gps is a table that contains all packages. Only this table doesn’t work. Other tables that contain only a part of the packages (even if it is a big part, like “wanderfuehrer”) work.

So again my question: Is there a limit (or a limiting code or whatever) of the number of packages that can be displayed in a table)?
Or is there another reason? Do you know a possible solution?
Do you need a log-in?

Thank you very much
Rita

I am sorry that I must reactivate this discussion:
Now the error described above:

No downloads available and the message (translated): “The website has technical problems”.

is a permanent error.

Try gps.rother.de // EDIT: Because I must find a workaround to give our customers the possibility to download the files, you find the original site with it’s problem here: https://gps.rother.de/gps-downloads-rother-tourenfuehrer-not-working-original-site/ The problem occurs only, if you choose (with category “gps”) all packages. If the table contains only a part of the packages (like “wanderfuehrer”), downloads are available.

Perhaps the current version 4.9.3 is not compatible with WordPress 5.2.2? Or is there a limit in download packages?
This is a slight catastrophe for us and we need help as soon as possible.
If you need a login again, plese tell (I already deleted the old one).
Shortcode of the table:
[wpdm_all_packages items_per_page="20" template="5c52b37b15298,5c52b454a10c1" categories="gps" jstable=1 order_by="title" order="ASC" cols="page_link,file_count|categories" colheads="Title|Categories"]
What is interesting is that the tables of the other languages are working properly.
See https://gps.rother.de/english/
Only difference is the additional download button – but that we had to delete on the start site some tiome before because it caused problems. And of course, that the table contains not so many packages.

Thank you very much for fast help
Rita

Thanks for trying to help me with the cache plugin – but obviously this was not successful. As I opened the site this morning, I got the following homepage (start page of the website – see screenshot):
https://gps.rother.de/wp-26fbe-content/uploads/2019/07/2019-07-12_070123.jpg

No downloads available and the message (translated): “The website has technical problems”.

I deactivated caching (toggled checkbox) and all was working again.

I only can guess that the error occured not immediately but after some action of the cache plugin. Or that you didn’t try the homepage, only the details page (?).
But if you don’t know a solution or a (for download manager) working cache plugin, you can close this discussion and we will try to find and test other cache plugins.

Thanks, Rita