redbacksolutions

We have followed all of the troubleshooting steps in the link you provided — we have flushed permalinks, ensured the correct WordPress rules are in the .htaccess file and can confirm that mod_rewrite is enabled on our server and this website’s account. The rest of the site is working fine, the 404 errors are only coming from the WP Download Manager plugin.

The 404 errors for this package are all referencing your plugin’s cache folder e.g. /wp-content/uploads/wpdm-cache/1601253451wpdm_P1050949-48×48.JPG

We have cleared the plugin’s cache and can confirm that files with matching names exist in the /wp-content/uploads/download-manager-files/ folder.

Can you please explain why your plugin is generating all of these 404 errors from the wpdm-cache folder, and why we can’t save changes to the “Select Members” option?

We took a copy of the website and set it up locally. We disabled all other plugins and changed the theme to Twenty Twenty-One. We still received 404 errors and were unable to save changes to the members that were allowed to have access to this package.

It is only this package that we are having issues with. All others are fine.

What other steps can we take to get this resolved?

This is happening to us as well.

I think i fixed it. I had to change this line in wpdm-import.php

root: ‘<?php echo get_option(‘_wpdm_file_browser_root’,); ?>/’,

I think i have found the issue, but I don’t know how to fix it.

In the postmeta table in the wordpress database, the wpdm_files meta value is : a:1:{i:0;s:21:”advertising-rates.pdf”;} . It does not include the folder structure that it was located. Putting advertising-rates.pdf in the root folder does load the pdf.

But that isn’t really going to work for me because I have multiple files with the same names in different directories. So i need it to remember where the files are located.