Hi Thanks for response. I have placed the shortcode for my package and set the look of the download buttons on my website, this is working fine. The problem I have is when I enable the email lock and place the url to my website under my video on the you tube, or any different external website and people click in the link, they going to my website and try to download the package, but the download button is not working, the popup window where you need to enter your email address does not show at all, even if you reload the page.
I have tried on google chrome firefox and edge browser. Here is the link ( https://bit.ly/2G12ZnG ) and here is my you tube video where I placed the link (https://www.youtube.com/watch?v=tC6Q4gEZSTY&feature=youtu.be&ytbChannel=null ). If you click the * Download Game Graphics https://bit.ly/2G12ZnG under my you tube video the website will open, but the popup to insert email address will not.
Hope my explanation is clear. Thanks for your help.
