Patrick Reilly

Thanks for the advice. I’ve reset the Master Download Key and ensured the Allow Access settings are set correctly. I’ll monitor the status to see if that stops the bots from inflating my download numbers. We can close this out, no other support is needed.

-Pat

I’m trying to figure out why the download count for “Guest” download count is so high. All my download packages are locked to only people with an account. So I don’t understand why guests are able to download items on my site and why is so high compared to real users that show on the history report.

Here is a screenshot of the stats of the last 24 hours. The download count for “Guest” shows 575 downloads.

I will for sure leave a review. Thanks!

Changing the settings to “Bootstrap 3” worked.

Thanks,
Pat

After contacting the support team at WPEngine, they set the argument wpdmdl= as a cache exclusion. Now everything seems to be working.

Hope this helps anyone else that is having this issue.

-Pat

So you are saying that we should embed these in our page instead of displaying in popup. But you have mention a different short code because I am displaying these as packages and my shortcode for these packages look like this [wpdm_package id='23302'].
How can I enable embed downloads using this shortcode or I will need more detail about this because I am also not able to find out help from your documentation.