Paul Hsieh

Hi Humayon Kabir,

Thank you very much for your reply. I did all your suggestions:
1. I switched to another theme (Twenty Twenty Two). This did not solve the problem.
2. I deactivated all the plugins except for WPDM. This did not solve the problem.
3. I cleared all caches. This also did not solve the problem.
After I did all the above steps, the Asset Manager still showed an empty Home folder. I would also add that the Asset Manager screen says “Digital Asset Manager BETA” which is a bit puzzling.

In any case, since the website is functioning normally (users are able to download files), and I can bypass the Asset Manager by going directly to CPanel File Manager, this is not an urgent problem. Hopefully, a future update of WPDM will take care of it.

Thank you very much for posting this answer, which is what I am looking for. I have one additional question. After the recommended change is made to the link template, does Download Manager still record the number of times the file has been downloaded (in History)?

Thanks.