WordPress Download Manager

Feb 22, 2018 at 9:51 pm in reply to: WordPress PDF Stamper Plugin Error 500 #70240

Member

I wish to thank you for the fixing of the issue thanks to the updated PDF Stamper plugin. Now all is working fine again! Thanks

Feb 22, 2018 at 9:27 am in reply to: WordPress PDF Stamper Plugin Error 500 #70187

newpolaris

Member

FTP access sent too to your support email. Thanks for help.

Feb 21, 2018 at 9:17 pm in reply to: WordPress PDF Stamper Plugin Error 500 #70164

newpolaris

Member

Hello, I sent access details via email, I hope you received it. Please let me know if they are ok or if you need something more. Thanks.

Feb 21, 2018 at 8:58 pm in reply to: WordPress PDF Stamper Plugin Error 500 #70158

newpolaris

Member

I sent the access details via email to support@wpdownloadmanager.com

Feb 21, 2018 at 8:45 pm in reply to: WordPress PDF Stamper Plugin Error 500 #70150

newpolaris

Member

I cannot leave private messages…how can I do?

If I click on “SET AS PRIVATE REPLY” and then I click on SUBMIT the page refresh and nothing is submitted…

Feb 21, 2018 at 11:53 am in reply to: PDF Stamper Fatal Error #70086

newpolaris

Member

Same problems here (I get error 500), I tried anything…the problem seems to be related to the PDF Stamper plugin itself…

Feb 21, 2018 at 10:15 am in reply to: WordPress PDF Stamper Plugin Error 500 #70076

newpolaris

Member

I also uploaded and overwritten “wp-includes” and “wp-admin” folders and files, but it also did not solved the issue.

It seems an issue related to the plugin PDF Stamper, because if I disable it, I can download PDF files (of course they are not watermarked…).

All other website features are working fine…only PDF stamper breaks it.

I also tried to change PHP version in Plesk, PHP memory limits, and I still have 500 error when PDF Stamper is on and I try to download any (ANY) pdf.

I followed any online guide and tutorial about WordPress and error 500, but of course they are generic ones and all their solution did not worked for me.

It is four days that I am struggling with this issue. I don’t know how to do, because I need to use the plugin (PDF Stamper) that I bought…

Feb 21, 2018 at 8:07 am in reply to: WordPress PDF Stamper Plugin Error 500 #70063

newpolaris

Member

If I set as private the reply, your website refresh and no message is saved… it is not possible to mark a post as private.

That said, the error log on server simply says ERROR 500 and you see the link that gave error.

I also turned on the PHP error reporting and WordPress debug log. There are no data more than Error 500.

Feb 21, 2018 at 12:39 am in reply to: WordPress PDF Stamper Plugin Error 500 #70035

newpolaris

Member

I tried to switch theme, nothing changed, still error 500 as soon as I try to download any PDF having PDF Stamper Plugin activated…

Feb 21, 2018 at 12:36 am in reply to: WordPress PDF Stamper Plugin Error 500 #70032

newpolaris

Member

1) This is just an example of a PDF: listed in private message
2) I am using Envato ENFOLD Theme, latest version (just upgraded it yesterday too)
3) I am already tried to change those WPDM settings without success

Feb 20, 2018 at 1:59 am in reply to: WordPress PDF Stamper Plugin Error 500 #69958

newpolaris

Member

Summarizing:

1) I have last WordPress release 4.9.4
2) I have PHP 5.6.33, memory limit is 768MB
3) in WP-Config: define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); //==► I tried also 512M
4) I have last Download Manager Free plugin 2.9.68
5) I have last WordPress PDF Stamper plugin 1.90 (just bought the update USD 22,00, thinking it was the culprit (cause I had 1.50), but it was not needed to buy the new 1.90 because it is not working the same…)
6) All permissions on folders and files are ok (755 for folders, 644 for files)
7) Files and folders owner is correct
8) I tried to disable all other plugins, and they are all updated to their last versions
9) I tried to delete and to recreate .htaccess (clicking on permalink after deleting it)
10) PDF are normal PDF, no encrypted, no protected, just created with Adobe (and they all worked with PDF Stamper till few days ago)

Nothing of these above things solved.

The only way to let PDF files download happens again is to disable WordPress PDF Stamper plugin…making it totally useless (and I need to use it).

Any other ideas, please?

Thanks.

Feb 19, 2018 at 11:04 pm in reply to: WordPress PDF Stamper Plugin Error 500 #69956

newpolaris

Member

I cannot give access to our production server. Can you suggest something else I can try, please?

Dec 25, 2014 at 12:22 am in reply to: Premium Set Up #24043

newpolaris

Member

Shaon,

thank you so much!

Now it finally works PERFECTLY!

Thanks

Dec 22, 2014 at 11:58 pm in reply to: Premium Set Up #23996

newpolaris

Member

Hello,

do you have news about the solution of this issue, please?

I just downloaded PDF Stamper 1.3 but it is still not solved, “Bypass settings” doesn’t work…

Nov 25, 2014 at 5:54 pm in reply to: Premium Set Up #22946

newpolaris

Member

Hello Shaon,

can you check and fix the “Bypass settings” as promised 10 days ago, please?

Thanks.

Nov 15, 2014 at 6:18 pm in reply to: Premium Set Up #22574

newpolaris

Member

OK, thanks, hope you will fix it soon.

Thanks

Nov 14, 2014 at 10:24 pm in reply to: Premium Set Up #22554

newpolaris

Member

Also this option doesn’t work for me:

Bypass Stamper:
[X] Skip Processing This Package ?

PDF stamper is applied every time.

Nov 14, 2014 at 10:22 pm in reply to: Premium Set Up #22553

newpolaris

Member

Well, I found that in my installation PDF Stampers works ONLY if I don’t use it with files uploaded through WPDownloadManager, but only if I add files through WP admin->Downloads->Add New->Add Attachment->Browse and selecting one of the PDF files that I loaded manually using FTP.

It is not a big issue, but I would like to know if you can suggest me how to solve (maybe a permission issue…).

I am using Centos 6.5 + Plesk 11.5

Thanks

Nov 14, 2014 at 10:01 pm in reply to: Premium Set Up #22552

newpolaris

Member

Shaon, now it works with different PDF files, very strange.

By the way, I tried to set:

Encryption:
[X] Enable Encryption For This Package

File Permission:
[X] Allow user to print the document

but downloaded files are not encrypted, and it is possible to modify them.

Is there some settings I have to change to apply encryption on download, please?