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Nayeem Riddhi

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Mar 17, 2020 at 4:22 pm in reply to: Fatal Error and Ticket system (Awesome Support) integration issue. #122355

Nayeem Riddhi
Moderator

Hello,

From my side, it is not showing any error now. can you please check it again?

Thanks.

Mar 17, 2020 at 3:13 pm in reply to: The download management record in “my account page” can switch to “download” #122340

Nayeem Riddhi
Moderator

Hi,

Which shortcode you are using on your page? are you talking about [wpdm_user_dashboard] shortcode? please let me know.

thanks.

Mar 17, 2020 at 2:35 pm in reply to: Uplaod from frontend by a registered user #122337

Nayeem Riddhi
Moderator

Hi,

Yes, it is possible. you just have to simply add the role from Downloads > Settings > Frontend Access and like the image, I have attached

img

Thanks.

Mar 17, 2020 at 12:59 pm in reply to: Form Lock for Gravity Forms doesn’t work #122328

Nayeem Riddhi
Moderator

Have you changed any code or installed any new plugin?

Mar 17, 2020 at 9:35 am in reply to: “WPDM – ZOHO CRM Leads” needs updating #122319

Nayeem Riddhi
Moderator

Hi,

please contact support@wpdownloadmanager.com for the further discussion of updating your plugin.

Thanks.

Mar 17, 2020 at 9:32 am in reply to: Form lock not working #122318

Nayeem Riddhi
Moderator

When you are using a plugin like live forms, gravity form, contact form. please place a field like an email address, then when the user puts the email, the download link will be served to the user given email. Thus, he/she will be able to download.

Thanks.

Mar 17, 2020 at 9:24 am in reply to: Icons not changing inside the packages #122317

Nayeem Riddhi
Moderator

Hi,

If you found any issue before purchasing, you should see the demo. and for any default customization, you can knock here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade. because the icon which you are talking about to change is the default behavior of the shortcode. for any customization, you can knock the provided link. and conflicting with your other plugin have to check the corresponded plugin which is making the conflict.

Thanks.

Mar 17, 2020 at 9:18 am in reply to: Facebook login SDK #122316

Nayeem Riddhi
Moderator

Please simply resize the popup, the error will not be shown anymore.

Thanks.

Mar 17, 2020 at 9:15 am in reply to: WPDM Paypal Return URL #122315

Nayeem Riddhi
Moderator

Hello Everyone,

Paypal payment processing should work for yours. I will update about this very soon.

Thanks.

Mar 17, 2020 at 9:12 am in reply to: Two issues with simple use of DM #122314

Nayeem Riddhi
Moderator

Hi,

For #1 it should work, if you are using Pro WPDM, you have also access for creating page templates/ link templates and there also the preview button.
and For #2 and #3 subcategories and Allow Access also should work. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 17, 2020 at 6:08 am in reply to: can’t activate license #122297

Nayeem Riddhi
Moderator

Hello,

Please follow these steps if it helps for you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

also, you can try logout and again login to your site. Please let me know if it helps you

Thanks.

Mar 17, 2020 at 6:07 am in reply to: License Key is not Working #122296

Nayeem Riddhi
Moderator

Hello,

Please follow these steps if it helps for you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

also, you can try logout and again login to your site. Please let me know if it helps you

Thanks.

Mar 17, 2020 at 5:57 am in reply to: Preview Images show 404 image in front end #122295

Nayeem Riddhi
Moderator

Hi,

Please, give your temporary wp-admin login details in a private reply for checking and also related pages.

Thanks.

Mar 17, 2020 at 5:56 am in reply to: Fatal Error and Ticket system (Awesome Support) integration issue. #122294

Nayeem Riddhi
Moderator

Hi,

Have you checked your PHP version? if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 16, 2020 at 4:01 pm in reply to: Icons not changing inside the packages #122268

Nayeem Riddhi
Moderator

Icons generally work in link-templates via shortcode. For any customization and custom improvement of code, you can contact via this https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade link.

Thanks.

Mar 16, 2020 at 3:58 pm in reply to: Block Editor while editing a File Page #122267

Nayeem Riddhi
Moderator

Hi,

Are you using Block editor default Columns block or other customs blocks? Columns block working fine from my side. Please let me know.

Thanks.

Mar 16, 2020 at 3:06 pm in reply to: Icons not changing inside the packages #122265

Nayeem Riddhi
Moderator

Have to look into the WooCommerce Subscriptions plugin code that which is making the conflicting

Mar 16, 2020 at 12:55 pm in reply to: pagination for archive page does not work properly #122262

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking and also the related pages.

Thanks.

Mar 15, 2020 at 4:26 pm in reply to: Site issues relating to wppromembership.zip #122253

Nayeem Riddhi
Moderator

It can be happened conflicting with your existing plugins or your active theme scripts or PHP version compatibility or sometimes happened with a server issue. please let us know if you face any issue in the future.

thanks.

Mar 15, 2020 at 4:22 pm in reply to: Can i hide items from certain users? #122252

Nayeem Riddhi
Moderator

So, when you are using shortcode in a page/post, you can restrict them by membership role, please check this add on https://www.wpdownloadmanager.com/download/wp-pro-membership/.

Thanks.

Mar 15, 2020 at 1:50 pm in reply to: Can’t upoad a download #122247

Nayeem Riddhi
Moderator

Hi,

Your problem has been solved. It was conflicting with Webd Woocommerce Advanced Reporting & Statistics PRO plugin. I have deactivated the plugin. Now WPDM plugin is working fine.

Thanks.

Mar 15, 2020 at 1:06 pm in reply to: how do i show wpdm packages in homepage #122246

Nayeem Riddhi
Moderator

Hi,

You can use the shortcodes for showing WPDM packages on your page. Please elaborate on your query.

Thanks.

Mar 15, 2020 at 12:59 pm in reply to: DataTables Error #122245

Nayeem Riddhi
Moderator

Hi,

Can you adjust it with making jstable=0? and if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 15, 2020 at 7:10 am in reply to: Block Editor while editing a File Page #122076

Nayeem Riddhi
Moderator

Hi,

Have you changed your page layout? I can’t able to find those div-classes. https://www.tp-sys.com/download/test-download/

Mar 15, 2020 at 7:03 am in reply to: Template #122074

Nayeem Riddhi
Moderator

Hi,

I was checking where the conflict is making with templates. while checking I have switched the theme to the default for checking if there any theme scripts were conflicting. now your theme was depending on some plugins. so there was needed to deactivate them first. now your site showing frontend error. It needs to be done through FTP. can you provide your temporary FTP credentials for checking the issue?

Thanks.

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