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Nayeem Riddhi

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Mar 7, 2020 at 12:34 pm in reply to: Download limit addon doesn’t work with [wpdm_all_packages] #121545

Nayeem Riddhi
Moderator

Yes, I have discussed the issue. It needs some customization for this issue. soon we will update it to you.

Thanks.

Mar 7, 2020 at 10:31 am in reply to: Search and results in two languages #121543

Nayeem Riddhi
Moderator

So, you want to index the WPDM plugin in two different languages. Please let me know.

Thanks.

Mar 7, 2020 at 10:26 am in reply to: Package Settings Metabox is changed #121542

Nayeem Riddhi
Moderator

Please follow again these steps to update and solve the problem,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Please check, if the problem remains.

Thanks.

Mar 7, 2020 at 10:24 am in reply to: Password / email login protection #121541

Nayeem Riddhi
Moderator

Hi,

You can do this from the Package Settings > Allow Access option. Please check and let me know.

Thanks.

Mar 7, 2020 at 10:17 am in reply to: Page Template Modifications #121540

Nayeem Riddhi
Moderator

I have replied here in your another ticket, https://www.wpdownloadmanager.com/support/topic/issue-with-tickets/

Mar 7, 2020 at 10:10 am in reply to: Custom Templates after 5.0.7 CSS missing #121539

Nayeem Riddhi
Moderator

Hi,

I have tested creating a new custom page template in this package, https://welscongregationalservices.net/download/wpdm-test/ and also in our testing site, http://wpdmpro.w3eden.com/download/wpdm-test-2/,

Please compare the two site style, they are both are same, can you explain which CSS you are missing in those page templates? please let me know.

Thanks.

Mar 7, 2020 at 9:39 am in reply to: How to display uploaded files on the user dashboard page #121538

Nayeem Riddhi
Moderator

Hi,

You can see using this shortcode[wpdm_frontend] user uploaded files.

img

Mar 7, 2020 at 9:16 am in reply to: Virus Scan Uploads #121537

Nayeem Riddhi
Moderator

Our WPDM plugin has a feature that can sanitize file name but for virus scanner, you can use a better virus scanner WordPress plugin.

Thanks.

Mar 7, 2020 at 8:34 am in reply to: Possible conflict between Woocommerce Memberships and WPDM? #121534

Nayeem Riddhi
Moderator

Hello,

It has to be checked it from your site. Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 7, 2020 at 8:31 am in reply to: how to set download pdf instead of opening pdf in browser #121533

Nayeem Riddhi
Moderator

Glad to hear this, anyway, I was checking one by one issue. please also share your process that others can get help from this topic.

Thanks.

Mar 7, 2020 at 8:29 am in reply to: Download limit addon doesn’t work with [wpdm_all_packages] #121532

Nayeem Riddhi
Moderator

Hi,

Repeated click on the same link in the same session will be counted as one. It is not a bug.

Thanks.

Mar 7, 2020 at 7:09 am in reply to: Problem downloading packages from front-end in IE 11 #121529

Nayeem Riddhi
Moderator

Hello,

Can you try this? Download this file https://www.dropbox.com/s/1hmyratooz5h3ry/front.js?dl=1 ( IE compatible version of front.js file ) and replace the original /plugins/download-manager/assets/js/front.js with this one.

Thanks.

Mar 7, 2020 at 7:04 am in reply to: Icons are missing from downloads page #121528

Nayeem Riddhi
Moderator

Hello,

Can you please give your FTP credentials, there are lots of scripts in functions.php in your customize child theme. There conflicting one script that I can’t able to catch it. I have to check one by one script in your functions.php. Please let me know.

Thanks.

Mar 7, 2020 at 6:27 am in reply to: ISSUE WITH TICKETS #121527

Nayeem Riddhi
Moderator

Hi,

If you are creating a new link template, you have to use it as FetchTemplate("link-template-newupsell.php" like this for getting your desired link template.

Thanks.

Mar 7, 2020 at 6:18 am in reply to: Link Template Styling Stops Working After Update to 5.0.7 #121524

Nayeem Riddhi
Moderator

Hello @cccmkckos,

Please open a separate ticket for your issue.

Thanks.

Mar 7, 2020 at 6:16 am in reply to: Link Template Styling Stops Working After Update to 5.0.7 #121523

Nayeem Riddhi
Moderator

Hi,

Your problem has been adjusted now. I have adjusted it from Settings > Basic Interface. Please check.

Thanks.

Mar 7, 2020 at 4:59 am in reply to: It is impossible to enter the wordpress backend due to your plugin #121519

Nayeem Riddhi
Moderator

Hello,

You have marked that the problem has been resolved. has the problem been resolved? Please let me know.

Thanks.

Mar 7, 2020 at 4:50 am in reply to: download links broke after update to 3.0.9 #121518

Nayeem Riddhi
Moderator

It can occur for the conflicting with theme script. if possible, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 7, 2020 at 2:15 am in reply to: Conflict with Thrive Architect #121516

Nayeem Riddhi
Moderator

Hi,

Are you meaning admin side theme frontend or WordPress dashboard? if possible, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Mar 6, 2020 at 5:44 pm in reply to: Open in a new tab/window #121509

Nayeem Riddhi
Moderator

Hi,
you can follow the link below documentation,

Template Files


by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target=_blank>[link_label]</a> in related php file.

Thanks.

  • This reply was modified 5 years, 8 months ago by Nayeem Riddhi.
Mar 6, 2020 at 5:21 pm in reply to: Unable to expand zip error #121502

Nayeem Riddhi
Moderator

Hi,

Amazon s3 works only for individual downloads. remote links like amazon s3 or others also. For further implementation of the amazon s3 zip when we will update it, we will let you know.

Thanks.

Mar 6, 2020 at 4:53 pm in reply to: download links broke after update to 3.0.9 #121501

Nayeem Riddhi
Moderator

Hi,

Which PHP version you are using? Please let me know.

Thanks.

Mar 6, 2020 at 3:56 pm in reply to: Questions #121499

Nayeem Riddhi
Moderator

Hi,

For 3, you can adjust the code from download-manager\tpls3\metaboxes\package-settings-front.php, you can follow this doc for this, https://www.wpdownloadmanager.com/doc/template-files/.

Mar 6, 2020 at 3:49 pm in reply to: Hot to restrict user from changing some “Add Package” fileds? #121498

Nayeem Riddhi
Moderator

Hello,

If you are trying to do it for a limited user, it needs some customization code, for that you need to contact customize@wpdownloadmanager.com or you are trying to do that for all users, you can adjust the code from download-manager\tpls3\metaboxes\package-settings-front.php, you can follow this doc for this, https://www.wpdownloadmanager.com/doc/template-files/.

Thanks.

Mar 6, 2020 at 3:19 pm in reply to: Lazy Download Not Working #121494

Nayeem Riddhi
Moderator

Hi,

Is there any settings save issue or other else. if possible, please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Viewing 25 posts - 18,901 through 18,925 (of 19,873 total)
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