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Chris Denny

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Viewing 15 posts - 1 through 15 (of 15 total)
Jun 9, 2024 at 10:07 pm in reply to: Downloads Not Working (Permission Denied) #196236

Chris Denny
Participant

Thank you for finding the solution and looking to resolve the issue in the next update.

Jun 6, 2024 at 9:44 pm in reply to: Downloads Not Working (Permission Denied) #196166

Chris Denny
Participant

I understand, but this was not an issue before this new version of the plugin. Is there a way so that we can continue to use the serial numbers? We have too many packages already uploaded to go back and change them. Aside from that, these are the serial numbers for manuals that clients use to access the packages.

Jun 5, 2024 at 9:46 pm in reply to: Downloads Not Working (Permission Denied) #196145

Chris Denny
Participant
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Jun 3, 2024 at 9:54 pm in reply to: Downloads Not Working (Permission Denied) #196075

Chris Denny
Participant

Nayeem, we just updated to test the newest version and it isn’t not working. What are the solutions we can use resolve this to continue using the newest updates? Once again, as mentioned above, we didn’t change any settings.

May 23, 2024 at 9:41 pm in reply to: Downloads Not Working (Permission Denied) #195791

Chris Denny
Participant

Hello Nayeem,

I have restored the website to a recent backup before the update to version 6.5.4.. The plugin and form are now working as intended again. However, would you be able to advise as to why the newest version caused the form to break? We didn’t change any settings before or after the updating to the newest version.

Aug 17, 2021 at 7:02 pm in reply to: Asks users to fill out a form is no longer working. #159984

Chris Denny
Participant

Okay. Thank you for all your help.

Aug 13, 2021 at 9:02 pm in reply to: Asks users to fill out a form is no longer working. #159775

Chris Denny
Participant
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Mar 18, 2021 at 6:00 pm in reply to: Downloads are no longer working. #148830

Chris Denny
Participant
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Mar 18, 2021 at 5:00 pm in reply to: Downloads are no longer working. #148817

Chris Denny
Participant
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Mar 17, 2021 at 9:24 pm in reply to: Downloads are no longer working. #148759

Chris Denny
Participant

Hello @Nayeem, we have disabled all plugins and tried switching to another theme. However, we are still coming up with the same issue of it not downloading the PDF file.

(Update***) We believe the issue is a result of an error with the form lock. When the form lock plugin is off, we can download the file. When the form lock plugin is on, we are unable to download the file.

  • This reply was modified 4 years, 1 month ago by Chris Denny. Reason: Updating information
Mar 17, 2021 at 3:17 pm in reply to: Downloads are no longer working. #148744

Chris Denny
Participant

Nayeem, The form is submitting in that example (although it’s not the serial number form) but then nothing downloads. We need the download to happen on the page after the form submission, not via email (which is working in your example).

  • This reply was modified 4 years, 1 month ago by Chris Denny.
Mar 16, 2021 at 5:37 pm in reply to: Downloads are no longer working. #148674

Chris Denny
Participant

Thank you @usman

Mar 16, 2021 at 4:48 pm in reply to: Downloads are no longer working. #148666

Chris Denny
Participant

@usman which version of the plugin did you revert to? We had an older version and it wasn’t working so we updated thinking that would fix it. nope.

Mar 16, 2021 at 4:48 pm in reply to: Downloads are no longer working. #148665

Chris Denny
Participant

Hello Nayeem,

Have you had a chance to take a look at this issue? This is a critical component for our site. Please follow up.

Thank you.

Mar 15, 2021 at 4:25 pm in reply to: Downloads are no longer working. #148576

Chris Denny
Participant
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Viewing 15 posts - 1 through 15 (of 15 total)