Forum Replies Created
Hello,
The issue is that no account is being created, but no PHP fatal error is generated on the server side either.
So unfortunately, there is nothing relevant appearing in the standard error logs, since the registration process seems to be failing silently.
This is why we suspect that the problem may be related to a failed or blocked AJAX request during the registration submission, rather than a server-side PHP execution error.
Since the registration was working correctly before updating WP Download Manager (with the same parent and child theme), it appears that something in the latest update may now be preventing the form submission from completing successfully when used with our existing theme structure.
Could you please advise what specific AJAX action or hook is being triggered during the registration process, so we can inspect the related network request from our side?
We can then check if the request is being blocked, returning an invalid response, or failing during validation.
Thank you.
Hello,
Thank you for your feedback.
However, this does not fully make sense from our perspective, because the same child theme has always been in use and the registration was working perfectly before the latest WP Download Manager update.
No changes have been made to the theme or child theme recently, and the issue started immediately after updating the plugin.
This suggests that the latest update may have introduced a compatibility issue with previously supported theme structures or overridden some hooks that were working correctly before.
Since switching to a default theme like Twenty Twenty-Five is not a viable solution for a live production website, could you please advise what specifically in the child theme might now be conflicting with the registration process?
Has anything changed recently in:
the registration handler
AJAX submission logic
or frontend form validation
that could require adjustments from the theme side?
We would appreciate your guidance on how to make the existing child theme compatible again without having to change the active theme.
Thank you.
Yes, we have a proper full backup available.
We are also using UpdraftPlus Backup/Restore with a recent fully working restore point, so you can safely proceed with any required troubleshooting or testing.