Tom

I also changed the theme for a short time – unfortunately I still get the message: “download-not-available.txt”.

Step by step I deactivated all plugins, emptied the cache and tested the download function. Unfortunately all without success – so that was not the reason.

We are not aware that plugins have been installed recently that overwrite the post-meta, or that a function has been applied that makes all download files disappear.

Unfortunately we do not know which plugins could lead to such a procedure. Are such plugins currently installed?

When trying to download, I get the following text “download-not-available.txt”.

Could you possibly take a closer look at it?

Hi Nayeem,

Thank you for your response. But as you can see on https://www.kulturhaus-osterfeld.de/kontakt/ the toggles work when there is no WPDM content.

I’m now using another element but it would be great to have a solution. I moved the “old” element under the new one.

Kind regards, Tom

Dear Nayeem,

thank you for your really quick help. I’m very happy, that now all works fine. Can you please inform me, why the download links became masked? The system runs without any problems until the error appears.

And please inform me, how I can unmask downloads in case that this will happen again.

Best regards, Tom

Solved!!!

Thank you for your very quick response and help.

Best regards, Tom

Hey Support,

I asked you on 11th of December to help me. I’m Pro-User with support. But I didn’t received any reaction until now. Can you please comment my post?

regards, Tom

Dear Yvonne,

thank you for your tip. How did you rolled back to version 4.9.7?

Best regards, Tom

We have the same problem on our website. Unfortunaltely no response until now

Hey guys,

can you please feedback my ticket? My customer needs a fix or any help.

Best regards, Tom

Unfortunately, I don’t get any errors displayed. The download simply does not start. The page simply reloads.