Hi, thank you for your reply.
I have already supplied the screenshots in an email sent to you however I am not seeing where I re-upload them using this forum you have directed me to.
Yes, I am referring to the private message plugin.
I am happy to provide access to my dashboard if you can source the issue there as I cannot seem to correct after trying different testing and re-installing the plugin.
Let me know what you need and happy to supply.