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I’ve checked everything and had my server admin check as well. We can’t find anything amiss. It looks like the w3eden model is loading in the footer rather than a popup which makes me think it’s something in the latest update that caused this. What was updated in the last PDF Viewer update?
I did a ton of testing on other websites I host that use this plugin and the same theme, and are also on WP Engine hosting, and none of my other websites (4 that I tested) have this issue.
Is it possible to get a prior version of the plugin so I can rule out a conflict in the latest version?
Also, if I switch to the WordPress Twenty Nineteen theme, the space shows in that theme as well and at the top of the section it says “Loading File…”
Hello, I have disabled all plugins except the following two and still the space at the bottom persists. It’s only when I disable WPDM – PDF Viewer that the space goes away.
Download Manager Pro
WPDM – PDF Viewer
It seems to have something to do with the PDF Preview link
<div class=”modal” tabindex=”-1″ id=”wpdm-pdf-preview”>
I checked my template and all the divs are closed so I don’t think it’s that.
Aha, that helped. Thanks!
Deleting and reinstalling worked. Thank you!
I preformed all steps to troubleshoot, the issue persists with all plugins except Downloads disabled, and with Twenty-Two enabled. Cache cleared after each. Sending you login privately.
Oh, also all the icons have “missing image” boxes.
FANTASTIC Thank you this worked just perfectly 🙂
Thank you for this amazing plugin! I use it ALL THE TIME!!!
also, I’d like to add an icon (f019) to the left of the word on the button, like you have in the admin interface (ex. for Save Settings there is a save icon)
I tried wpdm-download-button custom plugin add-on but it doesn’t give me the result I want.