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Juan Gordo

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Oct 5, 2021 at 4:54 pm in reply to: Cart not working – URGENT please #162826

Juan Gordo
Participant
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Oct 5, 2021 at 3:39 pm in reply to: Cart not working – URGENT please #162822

Juan Gordo
Participant

sadly neither deactivating nor reinstalling did the trick.

Last time we spoke you mentioned it was going to be escalated. Did anything come out of that?

Oct 5, 2021 at 3:00 pm in reply to: Cart not working – URGENT please #162818

Juan Gordo
Participant

Hi. Any updates on this issue?

I have noticed that after an update or two it is no longer giving the error above, but instead just saying the cart is empty (when it really is not). See screenshot below

Thanks

Cart is NOT empty!

Sep 14, 2021 at 8:52 am in reply to: Cart not working – URGENT please #161645

Juan Gordo
Participant

Much appreciated. Thank you

Sep 13, 2021 at 12:27 pm in reply to: Cart not working – URGENT please #161546

Juan Gordo
Participant

We have been looking into this issue for a bit and this has popped up in the WP forums with a similar problem. Would this be a fix at all on your side?

https://wordpress.org/support/topic/count-parameter-must-be-an-array-or-an-object-that-implements-countable-6/

Sep 13, 2021 at 12:14 pm in reply to: Cart not working – URGENT please #161544

Juan Gordo
Participant

I did that. Removed the premium packages plugin and reinstalled it but still getting the same error.

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/17/d135247076/htdocs/clickandbuilds/ATEBComplianceMembersDev/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php on line 834

One of my testers has started getting the issue too so not just me then

Sep 13, 2021 at 12:00 pm in reply to: Cart not working – URGENT please #161543

Juan Gordo
Participant

Yes, I have tried that too. And from a PC laptop and from my phone, on wifi and on cellular and still getting the same.

Other people testing are not encountering this issue which is frustrating.

I’ll try that

Sep 13, 2021 at 10:16 am in reply to: Cart not working – URGENT please #161531

Juan Gordo
Participant

I have tried on 4 different computers/ipads. Mac and Windows. 3 different browsers. Logged in and not logged in. Different users/email addresses and I keep getting the same error.

I asked other people to test and some have gone through successfully.

I have re-enabled all plugins and themes as it didn’t make a difference

Sep 13, 2021 at 9:35 am in reply to: Cart not working – URGENT please #161526

Juan Gordo
Participant

Hi Nayeem.

No, the problem still persists.

Here’s the video of what I can see on my side https://members.ateb-group.co.uk/wp-content/uploads/2021/09/Screen-Recording-2021-09-13-at-10.27.09.mov

Sep 12, 2021 at 6:01 pm in reply to: Cart not working – URGENT please #161479

Juan Gordo
Participant

No, still doesnt work. I get the spinner now on the button but still getting the same error

Sep 12, 2021 at 5:37 pm in reply to: Cart not working – URGENT please #161475

Juan Gordo
Participant

no, im getting this error

error

Sep 12, 2021 at 5:12 pm in reply to: Cart not working – URGENT please #161470

Juan Gordo
Participant

I have done that now. Deactivated all plugins that are now WPDM related and changed to a standard theme. Still not working. I havent changed back yet in case you want to do any more investigating in its current state

Sep 12, 2021 at 3:29 pm in reply to: Cart not working – URGENT please #161463

Juan Gordo
Participant

Hi Nayeem

Thanks for checking that. You mean you can actually check out on the cart? and complete the purchase? It does not work for me at all

Sep 12, 2021 at 11:26 am in reply to: Cart not working – URGENT please #161448

Juan Gordo
Participant
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Sep 11, 2021 at 5:26 pm in reply to: Cart not working – URGENT please #161397

Juan Gordo
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Jul 23, 2021 at 8:44 am in reply to: MP4 files not supported? #158119

Juan Gordo
Participant

That worked great. Thanks very much. Just need to massage that alert that appears now to make it fit with the theme. ๐Ÿ™‚

Jul 23, 2021 at 8:39 am in reply to: MP4 files not supported? #158117

Juan Gordo
Participant

๐Ÿ˜€ ok, I will try that. Thought it was code for the template. Thanks for the quick reply

Jul 23, 2021 at 8:27 am in reply to: MP4 files not supported? #158112

Juan Gordo
Participant

Thanks. Where do I add that. To the template itself instead of the player shortcode?

Jul 20, 2021 at 5:44 pm in reply to: MP4 files not supported? #157977

Juan Gordo
Participant

No, the Hide Everything breaks all the section listings everywhere on the site. We don’t mind people browsing and seeing what’s available as a means to encourage them to sign up.

I just need the video player to not play the video if the person is not allowed to download. Is there any logic that can be added to the template to show/hide stuff depending on the permissions?

Jul 10, 2021 at 3:32 pm in reply to: MP4 files not supported? #157015

Juan Gordo
Participant

Thanks. Ok. I think what I will do is a new template and I will replace the video player with an additional preview for now. At least until you release more functionality for it

Jul 10, 2021 at 2:43 pm in reply to: MP4 files not supported? #157013

Juan Gordo
Participant

Hi. Thanks for your reply. Yes that is exactly what I did when I mentioned I had changed the permissions. But it still plays on the page. It just restricts the download

Jul 10, 2021 at 9:35 am in reply to: MP4 files not supported? #157005

Juan Gordo
Participant

Thanks!. Well, at least it plays now. The only downside is that using the Video Player page template it plays all the time, for everyone. I have changed the permissions for the file and set it for Premium Members only but the video still plays for any visitor, they just can’t download it. I’ll need to make a custom template for this. I Will let you know if that works out

Jul 9, 2021 at 11:06 am in reply to: Category sorting not working any more post 6.0 update #156937

Juan Gordo
Participant

thanks

Jul 9, 2021 at 9:34 am in reply to: Category sorting not working any more post 6.0 update #156923

Juan Gordo
Participant
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Jul 9, 2021 at 9:03 am in reply to: MP4 files not supported? #156914

Juan Gordo
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Viewing 25 posts - 51 through 75 (of 119 total)
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