Forum Replies Created
sadly neither deactivating nor reinstalling did the trick.
Last time we spoke you mentioned it was going to be escalated. Did anything come out of that?
Hi. Any updates on this issue?
I have noticed that after an update or two it is no longer giving the error above, but instead just saying the cart is empty (when it really is not). See screenshot below
Thanks
Much appreciated. Thank you
We have been looking into this issue for a bit and this has popped up in the WP forums with a similar problem. Would this be a fix at all on your side?
I did that. Removed the premium packages plugin and reinstalled it but still getting the same error.
Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/17/d135247076/htdocs/clickandbuilds/ATEBComplianceMembersDev/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php on line 834
One of my testers has started getting the issue too so not just me then
Yes, I have tried that too. And from a PC laptop and from my phone, on wifi and on cellular and still getting the same.
Other people testing are not encountering this issue which is frustrating.
I’ll try that
I have tried on 4 different computers/ipads. Mac and Windows. 3 different browsers. Logged in and not logged in. Different users/email addresses and I keep getting the same error.
I asked other people to test and some have gone through successfully.
I have re-enabled all plugins and themes as it didn’t make a difference
Hi Nayeem.
No, the problem still persists.
Here’s the video of what I can see on my side https://members.ateb-group.co.uk/wp-content/uploads/2021/09/Screen-Recording-2021-09-13-at-10.27.09.mov
No, still doesnt work. I get the spinner now on the button but still getting the same error
no, im getting this error
I have done that now. Deactivated all plugins that are now WPDM related and changed to a standard theme. Still not working. I havent changed back yet in case you want to do any more investigating in its current state
Hi Nayeem
Thanks for checking that. You mean you can actually check out on the cart? and complete the purchase? It does not work for me at all
That worked great. Thanks very much. Just need to massage that alert that appears now to make it fit with the theme. 🙂
😀 ok, I will try that. Thought it was code for the template. Thanks for the quick reply
Thanks. Where do I add that. To the template itself instead of the player shortcode?
No, the Hide Everything breaks all the section listings everywhere on the site. We don’t mind people browsing and seeing what’s available as a means to encourage them to sign up.
I just need the video player to not play the video if the person is not allowed to download. Is there any logic that can be added to the template to show/hide stuff depending on the permissions?
Thanks. Ok. I think what I will do is a new template and I will replace the video player with an additional preview for now. At least until you release more functionality for it
Hi. Thanks for your reply. Yes that is exactly what I did when I mentioned I had changed the permissions. But it still plays on the page. It just restricts the download
Thanks!. Well, at least it plays now. The only downside is that using the Video Player page template it plays all the time, for everyone. I have changed the permissions for the file and set it for Premium Members only but the video still plays for any visitor, they just can’t download it. I’ll need to make a custom template for this. I Will let you know if that works out
thanks