Juan Gordo

sadly neither deactivating nor reinstalling did the trick.

Last time we spoke you mentioned it was going to be escalated. Did anything come out of that?

Much appreciated. Thank you

I did that. Removed the premium packages plugin and reinstalled it but still getting the same error.

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/17/d135247076/htdocs/clickandbuilds/ATEBComplianceMembersDev/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php on line 834

One of my testers has started getting the issue too so not just me then

I have tried on 4 different computers/ipads. Mac and Windows. 3 different browsers. Logged in and not logged in. Different users/email addresses and I keep getting the same error.

I asked other people to test and some have gone through successfully.

I have re-enabled all plugins and themes as it didn’t make a difference

No, still doesnt work. I get the spinner now on the button but still getting the same error

I have done that now. Deactivated all plugins that are now WPDM related and changed to a standard theme. Still not working. I havent changed back yet in case you want to do any more investigating in its current state

That worked great. Thanks very much. Just need to massage that alert that appears now to make it fit with the theme. 🙂

Thanks. Where do I add that. To the template itself instead of the player shortcode?

Thanks. Ok. I think what I will do is a new template and I will replace the video player with an additional preview for now. At least until you release more functionality for it

Thanks!. Well, at least it plays now. The only downside is that using the Video Player page template it plays all the time, for everyone. I have changed the permissions for the file and set it for Premium Members only but the video still plays for any visitor, they just can’t download it. I’ll need to make a custom template for this. I Will let you know if that works out