Allan Jobling

Hi
I have managed to access and delete the packages in the bin

Initially it did not work for my login but on checking the one I set up for you, I see you had changed the number of packages to show on a page to very low (5 i think)

I did the same on my login and it was fine

For me this is now working, however i do feel that there is some underlying memory usage issue that you may need to look further in to for new releases as gong from working 100% fine showing 30+ packages on a page to only be able to work with 5 packages showing is not a great sign

No additional usage has been applied to the server, no other plugin is having this issue …. everything just points to here

BUT – as i said – I am working and thus HAPPY

Thanks you for all your assistance over the last few days

Hi
Update placed on the 29th

“Update – By a series of deletion of categories and packages and then re-adding them I now have all 4 of the “Failed” categories working BUT I still cannot access the “Bin” section of the All packages page to delete old ones”

I have just rechecked the situation and it remains the same

Only access to the “BIN’ in the downloads plugin is causing a problem today

Cheers

Update – By a series of deletion of categories and pagages and then re-adding them I now have all 4 of the “Failed” categories working BUT I still cannot access the “Bin” section of the All packages page to delete old ones

Update – within 5 mins of posting the above reply, 2 of the 4 NEW categories are showing the error again

Hi
Firstly, thanks for your assistance on this

I checked and my admin user can now access the “All Packages” and i can see the count is now set to 15

I then checked the 4 categories which were giving the same error and I am afraid they were still causing a problem.

Based on my assessment of the comments and my personal conclusion that in all likelihood the issue with these 4 areas could well be to do with what was the overall issue with the login and they were somehow “Stuck” like that, and as it would not be a lot of work, I took the decision to do the following

1. Delete all the packages in those 4 categories
2. Delete the 4 categories
3. Delete the user associated to the issue
4. Create a new user
5. Create all the packages again making sure the URL / Permalink was different
6. Create the 4 categories again making sure the URL / Permalink was different
7. Assign the new package to the new categories

This currently appears to have worked with only 1 very minor issue

When in “All packages” if i click the “Bin” link so I can permanently delete the original packages I get the same error, this is on my new user login
It would be great if i could get this cleared as well so all is back to the correct status
You will need to use the original test login I set up for you

Cheers

Just for info, no “Verification” email received since you last message

nothing received here (as yet) and i have just logged in with those ID’s without issue
I will monitor email for anything that may come through

Hi, Thanks for the update

I have tried it using the packages shortcode on both login’s and we still get the same error I am afraid

I will send a private message with other admin login details

Cheers

Sorry, still getting the same error when clicking on the “All Packages” menu item

All looking good, thanks

Hi
I have just upgraded to version 5.2.2 of your app and this still does not work
Can you advise please?
Allan

Perfect, thanks
Happy to close when you are

Perfect, Thanks
Worked straightaway

Hi – any update on my private message of shall i look for a different plugin to use?

Hi

I have 30+ folders on dropbox but only see the 4 via the app

I have just tested this with a 2nd dropbox account I have access to and it works fine so it must be something with my Dropbox account

I will raise this with Dropbox

Hi
I have just recreated the app on Dropbox and still it only shows limited folders to access from the system

Dropbox App settings – https://www.dropbox.com/s/bqw61fv2z4t4co3/Screenshot%202019-09-24%20at%2012.28.15.jpg?dl=0
Settings on WordPress – https://www.dropbox.com/s/4r8cdhgx77hucvo/Screenshot%202019-09-24%20at%2012.32.32.jpg?dl=0
View when selecting dropbox on a package – https://www.dropbox.com/s/k18hzf2zsn1668s/Screenshot%202019-09-24%20at%2012.34.38.png?dl=0

My dropbox folder as 20+ folders in there but only the 3 “Public” and then 1 personal folder is showing

The access to WordPress is still live if you wish to look there

Cheers

Allan