jm1468

Disregard that, turns out the proxy from our network security was interfering with the plugin.

Thank you for all your help!

Is it possible to find out what IP is being blocked?

Interesting. We’re thinking it may have to do with our network. When connected to our company wi-fi, it is not visible, but when connected to a public network, it becomes visible. We are currently trying to diagnose the issue to fix it. We checked our firewall but so far it is not indicating that plugin is being blocked.

Any suggestions on a solution are appreciated. Thank you.

Sorry if my question was too vague. Is it possible for you to give us a range of IP addresses for us to Whitelist so that it is not blocked on our end?

Thank you.

I see. How would I go about unblocking this if possible?

Neither I nor my client can see it and they need to see it in order to be compliant with legal requirements.

That’s weird. The tree is displaying on mobile for me.

Is there a reason why there is a 403 forbidden error?

How can we fix this?