Jeremy Purdy

and you still haven’t told me how to fix the backend styling on the plugin I’ve already paid for.

I don’t want to have to pay for another add-on. Ive already paid for you pro plugin, so can you please make it work.

We don’t need this anymore. It doesn’t work. The ux/ui on the back end doesn’t work. Please just issue a refund.

If the plugin can’t work correctly it’s not much use to us.

No it’s still not working. Our dev team can’t resolve the UI/UX issue. A refund is the best option please.

Hi
Our team have looked at this and can’t get it resolved. We’d just like a refund as we can’t spend any more time trying to resolve this.

Hi Nayeem, when im logged in again the whole UX of the WP Downloads plugin has reverted to the old style interface. I can’t see any way way to edit this plugin to get it to do what we need to to do with any sort of ease. Can we just request a full refund on this. Its not really doing what we need it to do. It shouldn’ be this hard to try and configure.

If you can let me know who to get a refund I’ll then remove the plugin from the site.
Jeremy

• This reply was modified 3 years, 4 months ago by Jeremy Purdy.

thanks, if we want 6 of these across the page do we just add a shortcode to each column? One shortcode for each download?

yes you can try and disable the plugins, but as I say I have them all disabled already and its not working, just make sure you revert it back to the current theme at present.

if this plugin doesn’t work, can we get a refund?

all plugins deactivated (with exception of download manager) and the module still isn’t displaying on the home page.

there should be 6 downloads to appear in 6 different tiles / images. All are setup in the packages section.

Yes if you go to the link – http://ibcni.uk.w3pcloud.com and scroll down to the section ‘Downloadable Product Sections’, I have the shortcode in there, but the products aren’t displaying. This is where I want the ‘image hover’ section to go.

yes, its – http://ibcni.uk.w3pcloud.com

screen grab – https://ibb.co/fDrS11Q

THanks, but ive read those doc and they don’t explain how to add the revenant shortcodes to display how I want them to display! Ive added the shortcode (see screen grab), but its not displaying.

Hi Nayeem

Thanks, the display issue now seems to be resolved. However we’re still having issues trying to even get these to show on our website.

1. HOME PAGE DISPLAY
We have created the package, created the category, assigned the category to the packages. I want to display all the packages (we have 6 in total) using the ‘IMAGE HOVER’ (template) which I’ve imported. But where do we find the shortcodes to actually display this on a page. Can’t seem to find any help docs on this or how to implement this.

2. LANDING PAGE DISPLAY
I then want to display each of the 6 packages separately on 6 different pages. I want these to display individually using the ‘Template Name: Call To Action 3’ template. Again I can’t see how to do this?

3. DOWNLOADS PAGE DISPLAY
For the ‘List Packages’ display. Is it possible to have our own filters in the drop down? Ie a dropdown menu with 6 categories (or tags) that people can filter by, as opposed to only being allowed to filter by the preset publish date etc / sort by ascending / descending. This is how we want this section to display – https://try.wpdownloadmanager.com/archive-page-compact/

• This reply was modified 3 years, 5 months ago by Jeremy Purdy.

http://ibcni.uk.w3pcloud.com/wp-admin

The main issue is the screens / UI within the plugin aren’t working and don’t look anything like your screen grabs, we gave you a login to look around this and try and give a fix. I haven’t heard back about that.
J

Hi Nayeem.
Any update on this. Its been nearly 2 weeks since I purchased this and we’re no further on?
J

what’s your email address and I’ll send you a login.

See link to screen. This is what I see.

My plugin screen looks nothing like your screen shot?