jamesburden

Thanks. I’ve updated the add-on and that’s solved that problem. But now another one is occurring. Whilst I can now download a resource from that resource page (http://familyimpact.org/resources/family-impact-resources/), if I try to download more than one file it simply downloads duplicates of the first file.

So if I click ‘download’ for Adventure Unlimited and fill in my details and get the download link then it works fine. But if I then click on ‘download’ for any other resource it will simply download the duplicate of Adventure Unlimited.

Please advise on how to resolve this as soon as possible.

Also, I checked in my Downloads > Settings > Updates and it wasn’t showing Form Lock Add-on as having an available update. It would be far more useful if that list reflected which updates were actually available.

Hi – Can someone from support please respond to this post? I paid a lot of money for the Developer licence for this, and am frustrated at how many problems there are with configuring it.

Hi Shoan

The popup box is now appearing as it should – thank you. However, there is now a new problem in that the resources are not accessible and return a URL that ends in /#locked

For example, if I click on any one of the resources the pop up box appears fine. I fill in my name and email and click submit. I then see the confirmation box saying “Thank you for subscribing…” etc. But then when I click on the green download button nothing happens apart from the URL changing to /#locked.

What has changed to cause this? How can we get it working again? Your login credentials are still valid.

Thanks for your help

James

Sorry – hadn’t spotted it was too big. Attached is slightly smaller.