Mario Yanez

OK, it looks like access issue has been fixed. Here’s what I did – I use multisite network, so I’ve disabled plugin in sub-site and enabled it for the whole network in Network Plugins menu. This way permissions work.

But now I have another issue. It’s connected with bulk import via csv.
I have files that has commas in filenames, so I substituted comma with , html code. This works fine, but now I have weird behavior after importing. It says file not found when I click download button. BUT (!) if I open package edit screen and click Preview Changes (without editing anything), download button starts working fine and I can download my file. After that I close edit screen (again, I don’t edit anything and don’t even click Update button) and since then the button works fine and file is accessible.

So once again the algorithm:
1. Import file via csv, using , instead of comma in file name
2. Successful import, but download button doesn’t work (file not found)
3. Click Edit Package button
4. Click Preview Changes (without editing anything at all!)
5. Close package edit screen (again, no need to edit anything)
6. Download button starts working and file is downloadable (no more “file not found” error)

Any ideas about this weird behavior? How can I safely import files that have commas in filenames?

Thanks.

I can’t send you login info, I’m afraid. I’ve added all possible roles and am editing under administrator account, but still no access. Only “All visitors” works fine.

Thanks for your reply. I’ve decided to use CSV import instead and now I don’t have issues with file titles.
But I do have another issue. When I set Administrator role in “Allow Access” settings I see this message on front-end:
You don’t have permission to download this file

It doesn’t matter what role I use: editor, subscriber, … etc. All of them can’t see files on front-end. I can only view files when it’s set to “All Visitors”. But I need to make my files available only for logged-in users. Any ideas how this could be done?
Regards