Wow….! So, I took your advice @Shaon and contacted Live Support. Firstly they pointed me to the add-ons which provide the TinyMCE icon and the import of the downloads from the free version. Excellent – though may be a good idea to alert people they will need these, especially as they are free.
Then the issue I had with templates was resolved after I gave Live Support admin access and FTP access whereupon it was discovered the plugin had not been fully installed somehow and some files were missing. They were added and the Pro version now works…!
I had initially asked for my money back….but now I’ll be promoting the plug in instead because of the excellent support.
Thanks.
