Graham Davidson

Hello Nayeem,

We were unable to get the existing member levels to work, no matter what we did, enabled/disabled, the levels assigned would erase once a user logged out.

We finally decided to recreate all four levels and reassign the new levels to our members. We then had to do a search and replace to make sure the new wppm roles aligned with the correct documents.

It appears to be working now, it was just more work than we anticipated having to do after updating to the newer WP plugin version.

Appreciate your help, this was a tricky issue.

Graham

Hi Nayeem,

Yes, we created a duplicate version and thoroughly troubleshooted the issue including enable/disable of plugins and alternative themes. The issue appears to be the WP Plugins as we had no issues with older versions, only the newer versions after we updated.

Graham

Hello Nayeem,

Unfortunately, yes. The original issue, pasted below, still exists. I appreciate your help.

We are experiencing numerous issues with the WP Membership Pro Add on

We have four membership levels and when we assign these levels they work until the member logs out, at which point all subscription levels stop working.

Images below of stages

This image shows that I am an admin. From here I click manage subscriptions https://www.icnj.org/wp-content/uploads/2022/02/Step1.png

I assign myself all four levels: https://www.icnj.org/wp-content/uploads/2022/02/Step-Two.png

In this image you can see all levels are assigned on todays date: https://www.icnj.org/wp-content/uploads/2022/02/Step-Three.png

This image shows that in addition to being admin I also have been assigned all membership levels: https://www.icnj.org/wp-content/uploads/2022/02/Step-Four.png

This image shows that I have access to all documents after assigning membership levels: https://www.icnj.org/wp-content/uploads/2022/02/Step-Five.png

This image shows that I no longer have access to all documents after logging out and logging in again: https://www.icnj.org/wp-content/uploads/2022/02/Step-Six.png

This image shows that after logging back in all levels are no longer shown for my user: https://www.icnj.org/wp-content/uploads/2022/02/Step-Seven.png

We have a lot of frustrated members at the moment, please let me why we are experiencing these issues.

Thank you – Graham

Sorry, my previous message was meat for another thread

I’ve successfully upgraded to V 3.4.7 but the main issue remains. I assign all levels and see downloads, but when I log out and login I am no longer able to access downloads. All levels appear to be removed during logout.

Graham

Hello Tanvir,

I downloaded and activated V3.4.7 but it creates a critical error so I had to deactivate it.

Graham

Hello Tanvir,

The document page is: https://mylakeshorevillage.com/document-database/

The Download Manager plugin is V 6.1.2

The Membership Pro plugin is V 3.4.6 (currently inactive as it causes a critical error when active)

There is a prompt to upgrade the Membership Pro to V 3.4.7. I’ve done that in the past and the plugin disappears. You can test yourself, and I will send login in a follow-up private reply.

Thank you – Graham

Hi Nayeem,

One last question. I’m trying to disable email notifications when member levels are changed. I reviewed the docs and found this article: https://www.wpdownloadmanager.com/doc/admin-settings/email-options/

When I look in settings I only see general and payment options/tabs though.

Thank you – Graham

Hi Nayeem,

Just curious if you have an update on this issue?

Thank you for your efforts – Graham

I’ve clicked Set as private reply and sent twice now. Is there another way?

Still investigating this. Another issue is that when we upgrade from V2.5.1 to V3.4.6 the users we’ve created are still there, but longer recognized, so no access to the downloads is given for any.

The user are still show their user/member classifications.

The subscribers in the new plugin version appear to be there, but when we go in to manage no information is there.

I have added a multiple user roles plugin to allow us to assign multiple roles to a single user. When we activate Pro Members V3.4.6 the options for assignment change.

It’s a really big issue for us. The old plugin causes a critical error, and the new version is not functioning properly.

Thanks again – Graham