Sarah

hey Shaon,

When I said it “should be” appearing to the left of the download button I was reciting from memory what it used to look like. In fact, it could very well have been to the right of the button I’m just not sure anymore. All I know is the icon just stopped showing up altogether. I tried moving the code of the icon as you suggested above just to see what would happen but it’s still not appearing.

Did you see the icon when you went to the site?

I deactivated the updated plugins but it made no difference. Then I was reading the support forums and saw a post about conflicts with NextGen Gallery so I deactivated that plugin and the downloads are working again!! That plugin has caused so many problems for us, I’m just getting rid of it altogether now.

The icons still are not showing though. Any tips on why? I’m using a custom template that looks like so:

<div class="span6"
<div class="thumbnail"
<div class="media"

[thumb_60x60]

<div class="media-body"

[download_link btn btn-success] i style=”margin: 2px 0 0 5px;opacity:0.5″ class=”icon icon-th-large” > [file_size]
</div
</div
</div
</div

The html is not broken like is here, i had to write like this for it to appear…..

Here’s a screen shot of what it should load to

Thanks for all your help Shaon. You can take a look here: http://www.fashioncapsule.ca/testing-2/

I have the file limited to “subscribers” at the moment

You can test with this user info:
username: download-manager
pwd: testing