Nayeem, thank you for the reply.
Perhaps I was just impatient. I checked back in on my site today, and the new thumbnails are displaying. Though the old thumbs continued to display initially, even though I manually cleared the cache, at some point over the past 10 days the cache must have cleared via automatic process and now the thumbs correctly show the new instances of each PDF.
Thanks again for taking the time to look into my issue.
Thank you for the reply. I have created a staging site that is an exact copy of the live site. I changed the theme to Twenty Twenty One, and disabled all plugins except for Download Manager and WPDM – Extended Short-codes. The file tree still does not display.
https://ekova-com-staging.fmwqksu2-liquidwebsites.com/product-information/
I can provide a login if you would like. Any insight is appreciated. Thank you.
Update – in troubleshooting another issue for another website (I’ve had several today after updating sites to WP 5.5) I found that installing the WordPress-developed plugin “Enable jQuery Migrate Helper” fixes the main issue. The tree now shows and is functional again.
However, the order of my tree is now in reverse order from how I’d like it, and changing the order from “asc” to “desc” makes no difference. My orderby title results in a Z-to-A sort. Is there a way to remedy this?
Upon further investigation I found this support topic which is essentially the same as my own.
Ability to Order files in wpdm_tree [WPDM Extended Shortcodes]
I have applied this solution for now. Having the ability to reverse the order of the sub-categories via a shortcode attribute would be wonderful for a future update of the plugin.
Thanks,
Matt
I just found that your latest version makes $operator a variable…and I have now been able to set operator=AND in my shortcodes. No more manual edits every time I update the plugin!
Thank you for making this modification, and continued success. I use this plugin on multiple sites and it does what I need.
Thank you for pointing me to the right place!
I merely had to add one line to the tax_query array to get the desired functionality.
'operator' ► 'AND'
I appreciate your time and really like this plugin.
Update #2 – I found that all of the existing downloads had been set to a status of “Scheduled”, with a to-be-published time a couple of hours in the future. I’m not sure why that happened, but I simply waited a couple of hours and the files now are showing on the pages where I have included the category shortcodes.
Now that everything is showing, I’m finding that my order field = id in the shortcodes isn’t putting things in the intended order anymore because the ID’s were reassigned; everything is jumbled up. But at least the content is there.
Additional information: as a test, I just uploaded a brand new file to a category, and it DOES show up on the page using that category’s shortcode. So the problem isn’t with the shortcode itself. It’s a problem with re-associating my already-existing files with the Category that they were assigned to in version 2.6.8. Going through each file and choosing the category again isn’t working. I appreciate your help.