I had several issues with the Pro version. The Facebook lock did not work as mentioned above (earlier email) and now another problem came up. For some reason the Pro version was displaying a message at the bottom (in the footer section) “X Loading. . .”. In addition, my site was running extremely slow. I am running the very popular Atahualpa theme. I am not sure what was going on but when I uninstalled the Pro version the message “X Loading. . .” was gone and my site was running fast again.
As of right now your plugin is not installed on my site. I had to delete everything. The main reason I purchased the plugin is for the Facebook lock, and it’s not working. And how I am experiencing other issues. I am not going to be able to use the Pro version. It’s turning out to be too much work for me. I need to be creating content and not spending my time on these issues.
If my payment for the product is good for life then I would be willing to wait and perhaps try again at a later date (few months) to see if the issues are resolved. If the payment I made is a yearly fee I would like my money back. I really like the idea of your plugin and wish I could use it. I have many visitors coming to my site thus I simply just do not have the time to spend on these issues. I hope you understand. I have to spend 99% of my time on creating content not tracking down why something is not doing what it should be doing.
My site is yuiphone.com and your plugin has been deactivated and uninstalled using the WordPress admin panels.
This is what I did for each package:
1). The embed code changed from “wpdm_file” to “wpdm_package” for each package on all web pages showing a download. I had to change each one manually as you said. I had about 250 packages I changed so it took some time.
2). I selected an icon link – a nice looking download arrow.
3). And finally, under “Package Settings” I checked access. In my case it’s “All visitors”.
4). Lastly, save the changed settings.
While I was doing the conversion no packages were available for my visitors to download. In hindsight, I probably should have done the conversion from the Free version to Pro version when I had more time to devote to converting so my visitors would not have been without being able to download. As a result my visitors were not able to download for several days while I worked on converting over to the Pro version. If I did not have 250 plus packages this process would have been much faster. I’m just saying all this for the benefit of anyone else converting over and who has a lot of packages. The end result is your product looks good on my site and all packages created under the Free version are now working great under the Pro version.
Thank you for your help.
Hello, just checking back with you. I need to what to do here with the embed codes? I have a bunch of them and my site is getting hit by visitors wanting to download and they cannot. Thank you.
What is the quickest way for me to manually change what I need to change? Sorry but I do not know what I have to do. Can you please give me instructions or point to some instructions. Thank you for you time.
I still need your help.
I followed the instructions and I have my packages in the Pro version. But the packages are not downloadable due to the download button is now gone and all that is showing is the embed code [wpdm_file id=223]. Thank you.
Thank you for your response. I will give it a try and let you know how it goes.
Hello,
I hope you have not forgotten about me. I purchased Download Manager Pro 7 days ago on September 20th and I am waiting on install instructions. I was running your free version of download manager and need to know how to install the pro version without losing any of my download packages I created using the free version. I sent you a log on and password to the site.
Thank you for your help.
I have sent you a log in. Thank you.
I bought Download Manager Pro because of this feature. I too would like to have the Like FaceBook feature working.
I first installed the Free version and then purchased the Pro version. I purchased the Pro version over a week ago but have not installed it yet due to I have installation questions. I sent my question to the support email address and have yet to get a response back. My question is I need to know how to do the install without loosing all the download packages I created using the free version. May be someone will see my post and reply.
If I do not get a response I will have no choice but to get my money back. I really do NOT want to do that because this is such a great product.