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Jun 16, 2015 at 11:41 pm in reply to: Non users error message #30657

ecommweb
Member

Hi Shaon

ok I understand.
Currently the message they are shown, immediately after the click in the email, tells them we have already created the account, which is not correct, so buyers will be confused. Looks like we will need to edit the message.

I’d like to give you some honest feedback
I’m quite annoyed at having to redo all our changes over the last couple of days, after the reinstall. It has made this a loss project for us. I seriously considered dumping this software and using something else instead. What ever fixes you make to the software , updates cannot involve reinstalling everything and losing changes. I think there are too many hardcoded text and layouts in core files, and often the language users can see is not good. So I expect that we will not be able to update this in the future without considerable expense in time to preserve our changes

You have been very helpful though, and thanks for that.

regards
Gary

Jun 16, 2015 at 4:01 pm in reply to: Non users error message #30618

ecommweb
Member

Hi Shaon

ok, getting there
I did a successful checkout, creating a user for myself as I checked out.

The next test I enabled Guest checkout, and went through checkout ok
Then clicked on the link and got a page a bit like this
https://goo.gl/3zMyPF
but with an extra message, something like “Congratualtions on creating an acocunt”
But how does the buyer know anything about the account, like user name or password?
I tried a “recover password ” but the email isn’t in the db.

Should the user get an email, or some info about the user/pwd for the created account?

regards
Gary

Jun 16, 2015 at 12:01 pm in reply to: Non users error message #30573

ecommweb
Member
This reply has been marked as private.
Jun 16, 2015 at 11:59 am in reply to: Non users error message #30572

ecommweb
Member

Hi Shaon
the current package looks the same date and version, even filesize is same as the one I’m using. I only installed it a week ago
Doesn’t look like it has any recently modified files
https://goo.gl/0nx5At
Are you sure this is a revised package for me?

I have reinstalled anyway (it has overwritten all my changes putting me back a days works which is not great ) but sadly it still doesn’t fully work.

I seem to have got past that initial error but it isn’t possible to sign in with the logins I created during checkout, and those logins have not been saved in the database when I search for them, so they can’t be recovered
https://goo.gl/bM3pYX

I’ll send you the download link and login in a private reply

regards
Gary

Jun 16, 2015 at 11:21 am in reply to: File titles #30571

ecommweb
Member

thank you

Jun 16, 2015 at 11:21 am in reply to: File titles #30570

ecommweb
Member

Hi Shaon
I had tried that already without success.
I tried using “the book” and “A visualisation”
Then I tried uploading a new pdf without the apostrophe char, and that fixed it
( Filename was “When Work Isn’t Working.pdf”)

Working now
regards
Gary

Jun 16, 2015 at 9:41 am in reply to: Non users error message #30556

ecommweb
Member

Hi Shaon,

looks like excluding guest buyers is not the answer, same error message when I tried that.
This is what I did

  • made a selection
  • Checked out
  • Gave a user name, email and password
  • Completed payment
  • Followed download link in email
  • Tried to login with username and password, and failed
  • Tried recover password and failed

I then checked the database and the user name and email address are not being saved anywhere so cannot be used or recovered.

I’m guessing maybe the same “/tpls/” isssue is causing the fail to save logins

I’d be be grateful for a response

regards
Garfy

Jun 16, 2015 at 9:13 am in reply to: Non users error message #30554

ecommweb
Member

Hi Shaon
found the missing file here wp-content\plugins\download-manager\tpls\wpdm-be-member.php
Don’t really want to start changing the core files, as I’m guessing there are regular updates to these.
Do I need an updated set of files? Looks like I have the latest version.
I’ve switched off Guest buyer option for now
regards
Gary

Jun 16, 2015 at 8:44 am in reply to: Non users error message #30553

ecommweb
Member

Hi Shaon
“Guest buyer” is a better description than “non users” in this issue
regards
Gary

Jun 11, 2015 at 11:18 pm in reply to: Download icons not displaying #30441

ecommweb
Member

lovely, thank you Shaon

Jun 11, 2015 at 2:27 pm in reply to: Message "Empty Cart!" #30411

ecommweb
Member

that’s great, thanks, quick work

Jun 11, 2015 at 12:09 pm in reply to: Message "Empty Cart!" #30401

ecommweb
Member
This reply has been marked as private.
Viewing 12 posts - 1 through 12 (of 12 total)