Home / Page 4

dshank

Forum Replies Created

Viewing 25 posts - 76 through 100 (of 135 total)
1 2 3 4 5 6
Aug 29, 2020 at 8:21 am in reply to: Problem with cart layout – cart item rows are too wide to be seen in window. #135289

dshank
Participant

Perfect. Thank you.

Aug 28, 2020 at 6:37 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135267

dshank
Participant

Further, after a customer pays, they are redirected to the orders page where they see the order is still “processing”:
screenshot: https://www.dropbox.com/s/jqnj23c8dk71k7e/Screen%20Shot%202020-08-28%20at%2011.35.05%20AM.png?dl=0

If they click “order details” button, they see a “PAY NOW’ button proving that the system does not know the payment was successful.
screenshot: https://www.dropbox.com/s/0symja9krxri04r/Screen%20Shot%202020-08-28%20at%2011.35.51%20AM.png?dl=0

AT this point, the software is unusable for me with premium products as the stripe add on is just not working properly. Please advise, thank you.

Aug 28, 2020 at 6:07 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135265

dshank
Participant

I also have noticed that the payment is successful in my Stripe account, however in WPDM, both order status and payment status are set to ‘processing’, but they should both be set to ‘completed’.

Is this problem related to the way I have set up my premium packages?

Aug 28, 2020 at 5:42 pm in reply to: Problem with cart layout – cart item rows are too wide to be seen in window. #135264

dshank
Participant
This reply has been marked as private.
Aug 28, 2020 at 5:39 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135262

dshank
Participant

No Change. Order is immediately set to “processing” after credit card charge is completed.

I would appreciate your attention to this issue, as I have many customers complaining to me that they are unable to access their downloads after they pay. I am at risk of losing customers, and must find another solution if this will not work.

Aug 28, 2020 at 8:20 am in reply to: Cart page layout issue – rows are way too wide to be seen #135231

dshank
Participant

Is anyone else experiencing this issue with Stripe orders not automatically being set to “completed” status?

Support, could you please follow up with some assistance on this?

Aug 28, 2020 at 8:18 am in reply to: Sorting of “Orders” page for customers – sort by date? #135230

dshank
Participant

Could you please provide me with an update on this?

Aug 25, 2020 at 9:56 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135096

dshank
Participant

Hello, could you please help with this issue? We are not able to complete transactions with Stripe/credit card.

Thank you.

Aug 25, 2020 at 9:55 pm in reply to: Sorting of “Orders” page for customers – sort by date? #135095

dshank
Participant

Hello, is there any update on this ticket?

Aug 24, 2020 at 4:48 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135015

dshank
Participant

Could you please reply to this ticket?

Aug 23, 2020 at 9:18 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134954

dshank
Participant

Any update on this? All credit card orders are currently requiring manual intervention to change status to “completed”, and my cart page is not usable because the rows are 10x wider than they need to be.

  • This reply was modified 5 years, 5 months ago by dshank.
Aug 22, 2020 at 6:03 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134923

dshank
Participant

Also you haven’t addressed the issue where my cart page has rows that are too wide to be seen without scrolling to the right. see the image I attached in the original post please.

Aug 22, 2020 at 6:03 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134922

dshank
Participant
This reply has been marked as private.
Aug 22, 2020 at 6:02 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134921

dshank
Participant

That works for me as well – I can see the credit card form. The problem is that when a credit card payment is successful (after entering the credit card details and clicking the “pay” button), the user is returned to the orders page, and the order is marked as “Processing”. It does not get marked as “completed” as it should. As I wrote above, it only works properly with the “test pay” option. Not with the Credit card / Stripe option.

Aug 22, 2020 at 1:08 am in reply to: Cart page layout issue – rows are way too wide to be seen #134889

dshank
Participant

I am able to get it to work with TestPay, but not with Stripe.

Also, the problem still exists with the Cart rows being too long to see on the page.

  • This reply was modified 5 years, 5 months ago by dshank.
Aug 21, 2020 at 8:07 am in reply to: Cart page layout issue – rows are way too wide to be seen #134860

dshank
Participant
This reply has been marked as private.
Aug 20, 2020 at 7:57 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #134846

dshank
Participant

This is not fixed. Same issue, except you left “test pay” payment method activated for my customers. I have deactivated it. The Stripe payment method is still leaving orders at ‘Processing’ status, and my customers are emailing me telling me that they cannot download their items. I have to manually change their order status to “Completed”. Can you please help me fix this?

Aug 13, 2020 at 8:43 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #134381

dshank
Participant

Now the UI is completely broken from inside the dashboard and I am not able to save any changes, including order status.

Screneshot: https://www.dropbox.com/s/854bbj8bbp5uv9g/Screen%20Shot%202020-08-13%20at%201.42.25%20PM.png?dl=0

Please revert it to where it was before you modified it and fix the order status issue. I am not able to run my business like this.

  • This reply was modified 5 years, 5 months ago by dshank.
Aug 13, 2020 at 8:27 am in reply to: Weird text in email subject in gmail #134329

dshank
Participant

Thanks to user “Derek” on this thread (https://www.wpdownloadmanager.com/support/topic/email-download-link-preview-shows-lorem-ipsum/) for providing a solution back in 2017. Not sure why I didn’t find this earlier.

Wanted to let the moderator and devs know that this “preheader text” content showing up in my gmail inbox is in fact coming from WPDM. You can modify it here:

SOLVED: Found the text in the “Hidden Preheader Text” in the template HTML source file (ie. /download-manager/email-templates/luminus.html)

Aug 13, 2020 at 8:18 am in reply to: Stripe payment issue: can’t download, order is “processing” after payment #134325

dshank
Participant
This reply has been marked as private.
Aug 13, 2020 at 8:17 am in reply to: Order timestamps are incorrect, showing wrong time zone #134324

dshank
Participant
This reply has been marked as private.
Aug 13, 2020 at 8:17 am in reply to: Order timestamps are incorrect, showing wrong time zone #134323

dshank
Participant

Using version 5.1.20.

Aug 12, 2020 at 2:07 am in reply to: Templates changed after update. User Interface options have no effect #134255

dshank
Participant
This reply has been marked as private.
Aug 12, 2020 at 2:05 am in reply to: Templates changed after update. User Interface options have no effect #134254

dshank
Participant

I also see an issue when I add something to the cart, the button changes to read “Checkout”, but I can no longer see the button:

screenshot: https://www.dropbox.com/s/0dx1abmd9o2yf82/Screen%20Shot%202020-08-11%20at%207.04.31%20PM.png?dl=0

Why are so many things changing and causing issues?

Aug 12, 2020 at 2:01 am in reply to: Templates changed after update. User Interface options have no effect #134253

dshank
Participant
This reply has been marked as private.
Viewing 25 posts - 76 through 100 (of 135 total)
1 2 3 4 5 6