drscripto

Hi Shahriar, unfortunatley that did not work. The [#to_email#] resulted in my own email not the customer email; and [#name#] turned out blank in the email I received from the latest order.

Editing the purchase confirmation email template solved the problem – thanks for your help!

Thanks Shahriar, I had the purchases page and the guest purchases page set up before but when WP Download Manager got updated, the short codes got changed and the old ones didn’t work anymore. I’ve sorted that out now with the new short codes.

I have re-enabled guest checkout and guest downloads. When I tested it with TestPay (after I had logged out of my site and using another browser), I received a purchase confirmation email that directed me to make a new account, but underneath that it said if you are in a hurry, no need to register – just go ahead and download. This is good because I don’t want my customers to have to register.

But today a customer forwarded his purchase confirmation to me and at that link there was no option to bypass registration. And he said he was having troubles with the captcha and could not register. Is there a way that I can avoid forcing my customers to register?

Regarding your advice with editing the purchase-confirmation template, I will try this, thanks.

Thanks Eftekher, that is not the email I was meaning. There is no problem with the Paypal transaction – it gets charged and both me and the customer get notified by Paypal.

However customers are telling me that they are not able to access the URL to download the file they just paid for. At first I thought they were not receiving the email with the link but I have just found out that they are. The problem is that my guest purchases page was not set up properly so the customers are unable to access the download link or register. For now I have turned off guest checkout and guest download.

Is there a document that explains how to set up the guest purchases page?