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Dan Harbottle

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Oct 28, 2021 at 2:14 am in reply to: Bulk change Page Template #163954

Dan Harbottle
Participant

Is this editing the wpdm-page-template.php with that code?

Oct 27, 2021 at 11:55 pm in reply to: Bulk change Page Template #163952

Dan Harbottle
Participant

Thanks Nayeem,

That code snippet I’m putting in the functions.php?

Your syntax link doesn’t work.

Thanks for you help

Oct 27, 2021 at 1:39 pm in reply to: Bulk change Page Template #163932

Dan Harbottle
Participant

Yes I see what WPDM Default Values add-on does, but it doesn’t allow for a bulk change to change all the packages to use the same theme page template (like full width page, etc depending on theme that I can see. Is there a way of bulk changing all packages to use the same page template (as in theme) not your page template

Do you understand?

Oct 27, 2021 at 1:26 am in reply to: Bulk change Page Template #163898

Dan Harbottle
Participant

Thanks Nayeem,

This doesn’t have anywhere in there about bulk changing the page template. ( like full width page, a page with left sidebar, … depending on your theme )

  • This reply was modified 3 years, 7 months ago by Dan Harbottle.
Oct 22, 2021 at 5:37 am in reply to: Packages not created with import #163675

Dan Harbottle
Participant
This reply has been marked as private.
Oct 21, 2021 at 10:11 pm in reply to: Packages not created with import #163663

Dan Harbottle
Participant

Hello @nayeem_riddhi,

Can you please get your developers to look at the absolute path again. I have noted that in the import file list, the path is incorrect compared to the value entered in the settings.

Shows path as /home/winefrig/…
Incorrect Path Shown.

This settings shows /home9/winefrig/…
Settings

The server administrators cannot see anywhere else this issue could be.

Looks like it’s back to you guys again.

Oct 21, 2021 at 4:03 pm in reply to: Packages not created with import #163654

Dan Harbottle
Participant

What do I have them investigate? Do you happen to know what they should look into?

Oct 21, 2021 at 3:56 pm in reply to: Packages not created with import #163651

Dan Harbottle
Participant

And what do I say to the server administrator? “An external plugin doesn’t work.”

What do you think they will say to me??? “Consult with the developers.”

Your developers have been pretty silent for the last few days.

Oct 21, 2021 at 3:48 pm in reply to: Packages not created with import #163649

Dan Harbottle
Participant

What a cop out. “Works at my end, so it’s your problem.”

Are you telling me there is no one smart enough at your end to offer a solution?

Saying it works at your end doesn’t solve problems.

I’m absolutely baffled by your response to this.

I’ll review accordingly

Oct 21, 2021 at 3:32 pm in reply to: Packages not created with import #163645

Dan Harbottle
Participant

Should there be different server settings for the plugin??

Oct 21, 2021 at 3:31 pm in reply to: Packages not created with import #163644

Dan Harbottle
Participant

It’s your plugin.

Oct 21, 2021 at 5:10 am in reply to: Packages not created with import #163622

Dan Harbottle
Participant

Settings

Oct 21, 2021 at 5:08 am in reply to: Packages not created with import #163621

Dan Harbottle
Participant

Yes, I have checked everything. Can you be more specific?

  • This reply was modified 3 years, 8 months ago by Dan Harbottle.
Oct 21, 2021 at 1:25 am in reply to: [doc_preview] only works after reloading page #163609

Dan Harbottle
Participant

I too am experiencing this.

I’ve clear cache and am using one of the better cace plugins you have listed.

I need to refresh the page at least once to get doc preview to come up.

Any further development on what you think it might be?

Oct 21, 2021 at 12:08 am in reply to: Filename showing full path to download #163607

Dan Harbottle
Participant

When I go to import from the server. The filename is showing the absolute path. This is different to your demo where it just shows filename.

Where can I change this to show only the filename?? I don’t understand why it’s showing the full absolute path but I’m assuming this is why the import isn’t working and packages are not showing up.

Absolute path in filename

Oct 20, 2021 at 11:38 pm in reply to: Packages not created with import #163606

Dan Harbottle
Participant

What’s going on here guys? I’ve done everything you have asked. Disabled every plugin, changed to default theme and your bulk import from the server is still not working. I’ve done some trouble shooting for you and identified what the issue could be but have had no further correspondance from developers.

We have paid for a plugin where we hoped support would be good. I understand you have a 1000+ people on your subscription but you owe it to work through your support issues.

I get you’re busy but this is why we pay you a lot of money.

I have hundreds of download file packages to create and working through them manually will take a long time. Had I known the delays I would have started it and I possibly might have been done. Because I thought you were onto it I put it off, but another week has gone past without resolutions. This is cost us money and customers aren’t happy.

Can you give me a timeframe for resolution? If it’s something at my end, I’ll change it. You just need to work with me.

Oct 20, 2021 at 11:22 pm in reply to: Filename showing full path to download #163605

Dan Harbottle
Participant

I’m on the latest version

Oct 20, 2021 at 11:11 pm in reply to: Special symbol in URL while bulk import #163604

Dan Harbottle
Participant

Server settings

I’m not certain what other settings you want to change

Oct 20, 2021 at 1:24 pm in reply to: Special symbol in URL while bulk import #163579

Dan Harbottle
Participant

No one has answered why my file name is showing full path to file and not just the file name.

Is that what is stopping import from server?

Oct 20, 2021 at 1:21 pm in reply to: Special symbol in URL while bulk import #163578

Dan Harbottle
Participant

Please continue to ensure it gets addressed.

Oct 20, 2021 at 1:19 pm in reply to: Filename showing full path to download #163577

Dan Harbottle
Participant

I’m not using a csv to import. I’m using files on server.

I have uploaded via ftp to the server.

Oct 20, 2021 at 5:53 am in reply to: Packages not created with import #163540

Dan Harbottle
Participant

Image of fullpath in plugin

Oct 20, 2021 at 5:46 am in reply to: Special symbol in URL while bulk import #163539

Dan Harbottle
Participant

Would a / in the filename cause the same issue??

Screenshot of filename

How do I change the filename field to not include full path??

Oct 20, 2021 at 5:28 am in reply to: Packages not created with import #163535

Dan Harbottle
Participant

Reply To: Filename showing full path to download

Oct 20, 2021 at 5:26 am in reply to: Filename showing full path to download #163534

Dan Harbottle
Participant

ie filename shows as

/home/winefrig/public_html/glycolsales.com.au/wp-content/uploads/download-manager-files/DOWFROST/DOWFROST/180-01272-01-dowfrost-heat-transfer-fluid-application-guide.pdf

[TITLE] the same.

I’m assuming the filename cannot include the / character.

All settings are the same as your demo but filesnames show full path.

I’ve uploaded the same file to your demo but it doesn’t show full path, just filename.

Will this cause the importer to not function??

Viewing 25 posts - 1 through 25 (of 35 total)
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