Ryan Stueve

Okay, so I deactivated the plugin and turned your test package to draft because it is during business hours and I don’t want users getting download limit errors. When I am finished testing, I have to deactivate the plugin because users are getting limits even when their role doesn’t have any limits set. The test package was showing up in our recently added packages. We get thousands of page views a day so I don’t want to confuse users with packages that aren’t real.

I’m not able to turn on that column in the users panel unless the add-on is activated, but I turned it off.

I think it may be tied to the fact that you only have one role assigned as an administrator. Our users have to have multiple roles for the way that we do business. When a user with more than one role downloads, it counts as multiple.

So far this does appear to be fixed. Thank you so so much, Shahjada!

Nothing with your login credentials has changed. I tested them and they are working fine. Please make sure you are using the provided backdoor URL.

We will test and confirm. Thanks, Shahjada.

Yes, views are counting towards downloads. And the downloads aren’t counting properly. As you’ll see in the provided examples, sometimes a view or download will register as 3 downloads.

• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf

We are using multiple roles on our site and most users have more than one of these roles applied. I don’t know if somehow that is contributing to the triple counting, but I haven’t been able to test and get any kind of consistent experience yet, but it does count wrong every time even if it doesn’t do it the same way consistently.

Revisiting this topic as it has not been resolved. I closed your access to our site awhile back in order to keep it secure. I don’t want to open another topic as I’ve already opened two an I think the history here of the issue is relevant. However, if I don’t get a response, I guess I’ll start this process over. I first reached out about this issue a year and a half ago and it has not been fixed nor has anyone been engaged in communication about the issue which is extremely frustrating.

Hi Nayeem, it is a longstanding issue that you assisted with in the past. We just have too many site views which creates some issues with PDF Viewer working. I’m just looking for a solution on our most visited packages that will allow us to reduce the number of fetch requests and using an iframe seems to work for what we are looking for. Is there a way to build a shortcode of my own that works like the [file_list] one? I realize it is meant for multiple files, but we aren’t going to be using it that way, so if I could strip out the code that removes it from my URL string, that would be awesome.

We tried making our own with some php and it places into the template perfectly on its own, but when I add it to the src url of an iframe, it doesn’t read the shortcode at all:

<iframe src="[wpdm_url_ae]" style="width: 100%; height: 400px; border: none;"></iframe>
  #document (https://resources.advisorsexcel.com/resource/test-package/[wpdm_url_ae])

Looks to be working now! Thanks, Nayeem!

Hi Nayeem! So I’ve implemented this code and it is working, but once I select that choice in my filter it reverts to the original name. Any idea why that might be?

Thanks for the update. My concern is that we get a lot of site traffic. Is there potential that the number of hits are causing issues that your other customers are not experiencing because they don’t have the same volume of traffic?

With the increase to our database, we are running optimally now, but we would love to not have to increase that for the WPDM plugin to function correctly under strain.