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We have, yes. Nothing we have looked at with them has worked yet. Will keep you updated.
Yes, it is. I just figured it out…migrating the site to WP Engine changed the File Browser Root.
Still at a loss on the file previewing issue. Not sure if you were able to replicate when you logged in to our backup site, but it says “An error occurred. We’re sorry, but for some reason we can’t open this for you.” And the Learn More link is broken: https://r.office.microsoft.com/r/rlidowaviewhelp. Definitely some kind of issue with Microsoft, but we are not sure how else to troubleshoot.
Do you happen to have insight into how the Digital Asset Manager works? I’m trying to troubleshoot why we can no longer access this. I can see the whole layout but the folders on the side just say “Home,” all of the previous options are gone. Any idea why that might be or how I might direct WP Engine to assist?
We are still troubleshooting with WP Engine and haven’t yet found a solution. Do you have any other customers using WP Engine or Flywheel for hosting that are reporting similar issues? After migrating to WP Engine, we also lost access to the Asset Manager…the page is just blank now. But it works fine on our backup site that is still on Flywheel.
Sorry! I completely missed this response, Nayeem. Yes, I’ve been unable to get those shortcodes to work as intended, but I’ve found a workaround as I mentioned where I’m using your dashboard shortcode and using CSS to hide what I don’t want to see.
I’ll pass this info on to my team, however this is happening on all instances of our site. We have backups on different servers/hosts and it is happening in all of them and wasn’t previously.
Update: I’m seeing issues with .xlsx files as well. Seems to be the Microsoft document formats ending with the “x”
Sure, just be careful. As I was deactivating plugins it caused a critical error that required hosting support to switch the theme temporarily. The 2 plugins currently inactivated (miniOrange and WP All Import) need to stay deactivated. Activating miniOrange will initiate SSO login which is not configured for this domain and will cause issues.
I just tried deactivating PDF Viewer too and the issue still exists just using WPDM. I’ve sent tickets in the past about .pptx and .docx files so this isn’t new…just happening again.
I can confirm after deactivating all plugins except WPDM and PDF Preview and even changing themes, the issue still persists.
Looks like it is only .pptx and .docx file types. Let me see if I can get you access to our staging site.
I apologize, I didn’t see you had responded, Nayeem. I’m using version 6.7.8 of WPDM Pro. We are also using Package Lists and PDF Viewer.
Sorry for my delayed response! Yes, I’m specifically referring to screenshot 2. It would be helpful to have imagery display rather than the large box with horizontal lines. Something more like this: https://cdn.shopify.com/s/files/1/0751/3419/files/Pinterest_hack_main_without_logo_large.JPG?v=1556373369
Unfortunately, I cannot. We are just so locked down. I ended up using shortcodes to display only a certain tab of the user dashboard and CSS to hide everything I didn’t want to see. This is an okay workaround for now, but I’d love to see shortcodes creates for the Package List and Download History that can be used on their own and display accurately!
Things seem fixed with 6.7.6. Thanks, Nayeem.
I am back from vacation. Is this code still needed with 6.7.6? I see the 6.7.5 update adds an option to enable/disable mime-type validation.
Also, it looks like something has changed with my videos that I’ve previously added through the “Insert URL” option. This seems related to when the previous issue started. Vimeo outputs URLs with “?share=copy” at the end and all of the videos already on my site with that at the end of the URL aren’t working. Updating to 6.7.6 seems to have fixed that issue though.
I am unable to do that. I have a live website that has a ton of traffic. The issue did not occur with any previous version until I updated to 6.7.4.
Once I rolled back to 6.7.3, uploads are working again.
I do not have the ability to provide access currently. Our site is very locked down and is only accessible in the U.S. My IT representative who can toggle on access outside the U.S. is not here and I am leaving for vacation tomorrow.
I may need to look at rolling the plugin back a version to get us by in the meantime since the timing is weird about being able to give access right now.
We have very tight website security and I am unable to provide access at this time. Our site is protected by SSO, so I cannot share URLs. I can however try to provide video of what is happening if you think that might be helpful?
[wpdm_user_dashboard] shows other tabs than just download history though.
[wpdm_package_list] isn’t showing accurate information. The favorites lists that show aren’t mine…I don’t know where this info is coming from. What I see in my Package Lists with [wpdm_user_dashboard] is completely different than [wpdm_package_list].
[wpdm_user_profile] shows a list of downloads for me that doesn’t at all reflect my download history via the WPDM Stats page. And if I switch to the Favorites tab it says I don’t have any.
I’m getting 3 different favorite list experiences with the different shortcodes and 2 different download history experiences.