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I fixed it! Thank you.
Hi Nayeem,
I found something in the template that was hiding the downloads page with css. It’s now showing the downloads pages, but the red download button doesn’t function. Could you please take a look?:
Thank you!
Hi Nayeem,
Thank you, I did exactly as you suggested and disabled all other plugins and switched the template.
Disabling the other plugins didn’t help fix the issue, but the template switch did.
You can see my test on the staging version of the website here:
https://fntistg.wpenginepowered.com/test-page-for-downloads-delete-later/
Unfortunately, the template needs to be the most up-to-date version. That is the version that is causing the incompatibility with the Download Manager. Could you please offer any information or insight on what we could do to continue using both the newest version of Download Manager Pro and the website template?
Thank you!
I had the plugin deactivated so that I could at least make other changes to the staging/development website because of the constant timeouts/502s but I just reactivated the plugin and navigated to two other backend pages and I had no error messages or time outs. Just takes a while to load.
Thank you,