Hey Tanvir,
Based on your video you have tested the only thing on that page that doesn’t use your [wpdm_direct_link id="Package ID"] shortcode. Whilst that was frustrating to watch, your other comment has detected the issue.
The direct download is only possible if you upload the file directly into your system, not if you use any of the other options available to grab the document from the existing media library. Since all of our documents where already on the media library, I grabbed their urls.
It would be good if your documentation on this page was updated to include this detail. Having a shortcode that only works as described when you use 1 of the 4 upload methods seems like something that should be stated to not confuse new users.
Cheers, Rhys
