Clark University

Hi Nayeem,

I deactivated all plugins except Download Manager Pro, and switched to the Twentyseventeen theme. The problem persists.

However—I just noticed that version 6.5.7 has been released. I updated our test site to this version, and it fixed the problem.

The upshot is that debugging this problem on my end cost me a lot of work, and the bug was in your code, not ours. Please check with your developers before making this kind of recommendation

Mark

Hi Nayeem,

Thanks for getting back to me. The shortcode for the page in question is:

[wpdm_all_packages items_per_page="20" jstable=1 order_by="title" order="ASC/DESC" cols="title,file_count,download_count|categories|download_link" colheads="Title|Categories|Download::155px"]

I’m afraid it’s against our policy to allow anyone outside of the University access to our websites, including this page.

Regards,

Mark

The 6.5.6 update broke the search functionality—it disappeared completely. I rolled back to 6.5.5, and that fixed it.

Hi Tahasin,

Thanks for your reply. I’ve tried other RSS feeds from the website, and can see that some of them are throwing the same error, so it’s not a Download Manager problem after all.

Mark

Hi Shahjada,

I tried the changes to the shortcode you suggested, and it does improve the look of the link area. However, the toolbar still looks the same, and I need to look like the one in the first image above.

There is a second issue. I’m seeing the message “Upgrade to PRO”–but I’m certain we have a PRO license. This is a screenshot of the Download History page:
Download History

Any help you can provide would be greatly appreciated.

Regards,

Mark

Hi Shahjada,

Thanks for getting back to me so quickly! This is the shortcode for the above:

[wpdm_category id="Administrative Leave Reports" template="622f8f7c26cbd" cols="1" toolbar="1" include_children="1"]

–Mark

Thank you very much!! I think this is resolved now.

Just double-checking that the PM info above is received. Thanks!

So I have spent a good bit of time testing and I can definitely confirm that when I *downgrade* back to the free plugin and create new records in a subsite, the files attached to those post records do not 404 when hitting the download button in a WPDM default record page on the front end view.

However, if I upgrade to WPDM Pro by deleting the existing non-pro plugin and then activating in a subsite only, and create a new record with same file type, the download button action on the front end view produces file-not-found(xxx).txt.

If I then downgrade back to the free plugin the download ability is restored for any new records created. Records created with the old plugin have no file attached. So it seems like there might be an issue for multi-sites with the premium plugin? At least I’m experiencing it when testing in both our staging and production platforms.

Thanks for any suggestions at this point, I’m kind of dead in the water using the pro version. 🙁

Thank you for the suggestion. Unfortunately this didn’t work for me. Still troubleshooting.