Casper Bjerg

Hi Tanvir.

The problem is, that neither I nor the marketing responsible from Steinway Lyngdorf can reproduce the problem. It only appears for some of their employees and their visitors. I know its a pain to troubleshoot something, that you cannot trigger yourself.

The caching is handled through Kinsta and is cleared regularly – and automatically whenever a post/page is updated. Documentation from Kinsta: https://kinsta.com/blog/wordpress-cache/

We currently don’t have any plugins that minify the javascript.

And the WPDM plugin and addons are up to date.

Do you want admin access, or do you have any other ideas?

Hi.

WPDM and addons have been uploaded now. Sadly that didn’t fix the issue.

Btw: Can’t you make a setup, so it’s actually possible to see through WordPress that the plugin is outdated (like you can with any other plugin)?

Hi. I sent you the login, but have you looked into anything since?

Update: I’ve tried with the different shortcodes from the documentation from this page: https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/

Whenever I use a shortcode including styling, the plugin crashes. If I just go with a shortcode without it works. In example these doesn’t work:

[wpdm_archive button_style=”default” template=”link-template-default” cols=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_compact template=”link-template-default” cols=2 colspad=1 colsphone=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_simple template=”link-template-default” cols=2 colspad=1 colsphone=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_flat orderby=”title” order=”ASC”]

But this one works:
[wpdm_categories subcat=”1″ showcount=”0″ cols=3]

Therefore I’ve switched the layout to the one using wpdm_categories, but this is not a viable solution long-term. Could you please look into this problem? They have another page with the same setup, so the layout we’re looking for is this: https://lyngdorf.steinwaylyngdorf.com/download-center/

And the shortcode used here is this: [wpdm_archive_compact button_style=”default” link_template=”link-template-extended” order_by=”title” order=”ASC” items_per_page=”20″ subcat=”1″ showcount=”0″]

But as mentioned – when I put this into the steinway site, it crashes the plugin. It only works at the lyngdorf site, as this hasn’t been connected with the auto-updates through WPDM -> Settings -> Updates

• This reply was modified 3 years, 10 months ago by Casper Bjerg.

But that doesn’t change the fact that your shortcode [gallery_WxH] (Ex [gallery_400x400] ) isn’t working. You’re writing in the documentation that it works. If you can fix that, I can start working on the other things.

We fixed the PDF-viewer problem. I saw that there were 100 of support threads about the bug in your latest update, so I just followed the solution given by other users. But we still have the problem from my initial thread.

I’ll add the code below here:

<br>
<p><h1>[title]</h1>
<br>
<br/>
[image_gallery_400x400x2]
[gallery_400x400]
</div>
</div>
<br/>
<h3>Download all files</h3>
[download_link_extended]
<br/>
<ul class=”list-group ml-0 mb-2 mt-3″>
<li class=”list-group-item d-flex justify-content-between align-items-center”>
[fav_button_ico_sm]

<li class=”list-group-item d-flex justify-content-between align-items-center [hide_empty:update_date]”>
[txt=Last Updated]
<span class=”badge”>[update_date]</span>

<br/>
</div>

• This reply was modified 4 years ago by Casper Bjerg.

Okay, I think I found the solution. The shortcodes have been rewritten since I originally made this template – and the documentation is outdated. Do you have anywhere I can find the newest documentation for the shortcodes?

Perfect. Now I have a new problem though. Efter updating the plugin WPDM Archive Page doesn’t work. The shortcodes aren’t loaded anymore.

Under Downloads -> Settings -> Archive Page Options I’ve set the option to use “link template”. I’ve tried with shortcodes such as

[wpdm-archive cat_view=”compact” button_style=”default” link_template=”link-template-extended.php” order_by=”post_title” order=”asc” items_per_page=”20″]

and

[wpdm-categories cols=3 subcat=1]

but none of them work. I’ve followed the documentation here but without luck: https://www.wpdownloadmanager.com/doc/installation-usage/

Do you have an idea what might cause this problem?