Casper Bjerg

Hi Tanvir.

I’ll let you know as soon as we get a new request from someone who experiences the problem. And hopefully, we can get a screenshot from their console, so we can see if there is an error code.

Hi Tanvir.

The problem is, that neither I nor the marketing responsible from Steinway Lyngdorf can reproduce the problem. It only appears for some of their employees and their visitors. I know its a pain to troubleshoot something, that you cannot trigger yourself.

The caching is handled through Kinsta and is cleared regularly – and automatically whenever a post/page is updated. Documentation from Kinsta: https://kinsta.com/blog/wordpress-cache/

We currently don’t have any plugins that minify the javascript.

And the WPDM plugin and addons are up to date.

Do you want admin access, or do you have any other ideas?

Hi again

Our client tested it again after site cache etc. was cleared and by using incognito/private access – still without luck. I’ve tested as well and I cannot replicate the issue myself. I’m using windows + Google Chrome. She’s using mac + Google Chrome, could this be causing the issue?

Hi.

WPDM and addons have been uploaded now. Sadly that didn’t fix the issue.

Btw: Can’t you make a setup, so it’s actually possible to see through WordPress that the plugin is outdated (like you can with any other plugin)?

Hi

It seemed to work, when the directory add-on was upgraded. But I had to manually upload it – I couldn’t update it through WordPress backend by going through Downloads -> Settings -> Updates. When I looked there everything seemed to be in order. Do you know if this will be upgraded, so we can upgrade the add-ons this way in the future?

Hi. I sent you the login, but have you looked into anything since?

Update: I’ve tried with the different shortcodes from the documentation from this page: https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/

Whenever I use a shortcode including styling, the plugin crashes. If I just go with a shortcode without it works. In example these doesn’t work:

[wpdm_archive button_style=”default” template=”link-template-default” cols=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_compact template=”link-template-default” cols=2 colspad=1 colsphone=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_simple template=”link-template-default” cols=2 colspad=1 colsphone=1 items_per_page=”10″ orderby=”title” order=”ASC” login=1]
[wpdm_archive_flat orderby=”title” order=”ASC”]

But this one works:
[wpdm_categories subcat=”1″ showcount=”0″ cols=3]

Therefore I’ve switched the layout to the one using wpdm_categories, but this is not a viable solution long-term. Could you please look into this problem? They have another page with the same setup, so the layout we’re looking for is this: https://lyngdorf.steinwaylyngdorf.com/download-center/

And the shortcode used here is this: [wpdm_archive_compact button_style=”default” link_template=”link-template-extended” order_by=”title” order=”ASC” items_per_page=”20″ subcat=”1″ showcount=”0″]

But as mentioned – when I put this into the steinway site, it crashes the plugin. It only works at the lyngdorf site, as this hasn’t been connected with the auto-updates through WPDM -> Settings -> Updates

• This reply was modified 4 years, 7 months ago by Casper Bjerg.

Hi,

Thank you for getting back to me.

Please see this screen recording:

https://share.vidyard.com/watch/PU24Z4xqHLPz2ntWMujxrT?

Anything I am doing wrong here?

It is worth mentioning that we have existing .gpg files placed in the WP Download Manager, so it has been possible earlier.

Hi Humayon Kabir,

Thank you for getting back to me.

Before opening a new topic and looking at debugging, please see this screen recording:

https://share.vidyard.com/watch/PU24Z4xqHLPz2ntWMujxrT?

Anything I am doing wrong here?

It is worth mentioning that we have existing .gpg files placed in the WP Download Manager, so it has been possible earlier.

• This reply was modified 4 years, 8 months ago by Casper Bjerg.

Hi WP Download Manager,

I have read through all the messages in this post and I am still facing an upload problem.

See attached screenshots.

I have allowed the following files types in the settings: “gpg,pdf,jpg,png,c4z,eps,dwg,txt,rtf,swu,upd,zip,s19”

However, when I upload a file, e.g. 12345678.gpg, I get the following errror: “Upload Error:
File type is blocked for security reason!”

Any suggestions for a solution?

Thanks in advance

But that doesn’t change the fact that your shortcode [gallery_WxH] (Ex [gallery_400x400] ) isn’t working. You’re writing in the documentation that it works. If you can fix that, I can start working on the other things.

Head Unit Processor pictures

We fixed the PDF-viewer problem. I saw that there were 100 of support threads about the bug in your latest update, so I just followed the solution given by other users. But we still have the problem from my initial thread.

I’ll add the code below here:

<br>
<p><h1>[title]</h1>
<br>
<br/>
[image_gallery_400x400x2]
[gallery_400x400]
</div>
</div>
<br/>
<h3>Download all files</h3>
[download_link_extended]
<br/>
<ul class=”list-group ml-0 mb-2 mt-3″>
<li class=”list-group-item d-flex justify-content-between align-items-center”>
[fav_button_ico_sm]

<li class=”list-group-item d-flex justify-content-between align-items-center [hide_empty:update_date]”>
[txt=Last Updated]
<span class=”badge”>[update_date]</span>

<br/>
</div>

• This reply was modified 4 years, 9 months ago by Casper Bjerg.

Okay, I think I found the solution. The shortcodes have been rewritten since I originally made this template – and the documentation is outdated. Do you have anywhere I can find the newest documentation for the shortcodes?

You can see a test site here: https://lyngdorf.steinwaylyngdorf.com/test-page-1000/

Perfect. Now I have a new problem though. Efter updating the plugin WPDM Archive Page doesn’t work. The shortcodes aren’t loaded anymore.

Under Downloads -> Settings -> Archive Page Options I’ve set the option to use “link template”. I’ve tried with shortcodes such as

[wpdm-archive cat_view=”compact” button_style=”default” link_template=”link-template-extended.php” order_by=”post_title” order=”asc” items_per_page=”20″]

and

[wpdm-categories cols=3 subcat=1]

but none of them work. I’ve followed the documentation here but without luck: https://www.wpdownloadmanager.com/doc/installation-usage/

Do you have an idea what might cause this problem?

Thank you. It worked when I downloaded it directly from DownloadManager – but I couldn’t update it through WordPress online directory.