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Final update:
We were able to reproduce this bug in a fresh install with nothing but wpdm added.
While we were able to locate the problem, it was easier to downgrade to version 3.0.97 than manually fix the code.
We will keep an eye out for a patch while we evaluate other options.
Best of luck to you.
That page is not the problem.
The problem is on the /download/ page using the [wpdm_all_packages] shortcode. That table displays the incorrect “Access Denied” button for the same file (see the pictures above).
Incorrect: [wpdm_all_packages]
Correct: [wpdm_package id='5716']
Correct: /download/financial-report-2020-05/
It is definitely not a browser cache issue. I have tested this on Windows, Mac, IOS, Android with Chrome, Firefox, Safari, etc. All have the same bug. I have cleared the WP-cache as well as cloudflare’s cache. It also happens with a local test server. I’m sure other users will notice the same behavior and post eventually.
If you think of anything else I can do to help solve the problem, let me know. In the meantime I will look for an alternative working solution.
I do not understand what you are asking.
The file cannot be accessed when logged out. That is the correct desired behavior.
The file has a category which has role access. This is the desired configuration.
The problem is the same in incognito mode and normal mode, on Chrome, Firefox, etc.
Again, the problem is that the same logged in user receives an incorrect “Access Denied” button in one place and the correct “Download” button in others.
The problem is that the user should have full access to the file.
They have the correct “Download” button when viewing the file’s page or a shortcode to the file ([wpdm_package id='5716']), but on the page using the shortcode [wpdm_all_packages], they see the incorrect “Access Denied” button.
This was working properly before the 3.1.0 update.
I can’t find “Access Settings”. Is it a paid only option?
Here is everything under Downloads > Settings > Basic:
Ah yes, Cloudflare, sorry.
These are all on imgur: https://imgur.com/a/5uI7Use
My only guess was something to do with the multiple roles on a category, roles without any users, or some setting/plugin I haven’t included in the images (Ultimate Member, User Role Editor, WPDM – Page Template).
Thanks for the quick response! The only thing I had not done before was to set “Use Link Template”.
I have changed that but still have the same problem.
Here are the current configuration and results.
