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I’m unable to provide credentials as this is an internal website that can’t be accessed publicly. We might be able to use TeamViewer, however.
Another issue is that, after changing both the page template and link template for each download, nothing changes when viewing the page. No caching plugin is installed, too.
I did that, but the dates are still showing December 11, 2014 (create date) / January 11, 2015 (last updated). Refer to the attached screenshot.
Does it matter if the plugin is installed in a Windows environment?