Borhan Chowdhury

Hi Roberto Ascencio,
what version of download manager are you using?

Hi Rafal Wanowicz,
if the plugins directory doesn’t show the updated version, please download it manually from
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases/
thanks

Hi jaewon kim,
sorry for the inconveniences. There is an issue with the v5.1.12. I have temporarily unmasked the downloads from settings/basic. We are currently solving the issue. soon we will release a new version.
thanks.

Hi jaewon kim, please give me a package link in which you have tested the problem.
thanks

Sorry for the inconveniences,
The problem is due the download WPDM – Button Templates addon which is deprecated.
Please remove the button addon and use the User Interface settings to customize your button size color. Soon we will add image option to it.
Thanks.

well, I can see your problem still exists. Please give me a few moment. I’m checking it. there could be an issue with the download button link

Hi again,
The recent updates didn’t show in the plugins page due to caching. however, I’ve updated it manually, please check if your problem has gone or not?
thanks

Hi Jaewon Kim,
please use the property items_per_page="30" instead of item_per_page=”30″
thanks

Hi, are you using the free version?

Hi again, there was an issue in v5.1.11, can you please update to the v5.1.12 and try again?
thanks

Hi Lance Rasmussen,
Can you please give the website link to check the issue?
thanks

Hi lightstylenz,
Thank you for restoring the old thread. We are listing the Active Campaign add-on on priority. We’ll get back to you soon.
Thanks

Hi Rafal Wanowicz,
Thank you for mentioning the problem. Version 5.1.12 has fixed this problem.
thanks again.

Hi GLenn Sinclair,
# You can upload the three version of the file in a single package. and enable single download from the global settings page.
# Also You can achieve this by using [wpdm_package id="package-id-here" template="template-id"] shortcode inside your main package if you have the versions in the separate package. Please feel free to ask if you face any problem.
thanks.

• This reply was modified 5 years, 8 months ago by Borhan Chowdhury.

Hi mahamed Trabelsi,
Thank you for your query. Currently, the default is to open an external link in an iframe. This can be modified by editing the plugin download-manager > wpdm-start-download.php file Line 151.

add the following patch :

 echo "<script> var parentWindow = window.parent; 
                    parentWindow.document.getElementById('wpdm-lock-frame').style.display = 'none';
                    parentWindow.open('{$indfile}');
                    </script>";

DONT FORGET TO uncomment the header('location: ' . $indfile); line.

thanks.

Hi Luther,
I can see the selected access roles after publishing the package. Can you check again please?

• This reply was modified 5 years, 9 months ago by Borhan Chowdhury.

Hi chris dawes,
sorry for the inconveniences. Can you please elaborate on your problem? and also provide me with a temporary admin user/pass to look into it?
thanks

Hi Marcus shita,
Please follow the link and search there.
https://www.wpdownloadmanager.com/support/

and for dropbox settings please follow

WPDM Dropbox Explorer – Complete Setup Guide & Documentation

thanks

Hi chris dawes,
sorry for the inconvenience. Can you please provide me with a temporary admin user/pass so that I can look into the problem.
thanks

Hi Mohamed Travelsi,
Sorry for the inconvenience. There was a minor bug in the default value plugin. we have fixed it. you will get the update soon. If you are in a hurry, you can modify the plugin code a bit. Deafualt Value Plugin > lock-options.php > Line 27
Append a class named terms_lock_vars and a property data-var="__wpdm_terms_lock"
And DONT FORGET to click update all again in the default value settings.
code snippet image.

• This reply was modified 5 years, 9 months ago by Borhan Chowdhury.

Hi, Downloads is the donwload manager plugin option in your dashboard.
thanks

In the meantime, you can change the email issue by modifying the email lock template from
Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer )

thanks

HI Izevon, thank you for mentioning the problem. We will fix this issue in the next minor update. (within today)
thanks.

Hi Greg Harte,
Sorry for the inconveniences. For purchase security reason, it is not convenient to send the user the direct download link of the purchase.
However, you can easily achieve guest purchase functionality.

#1
create a guest purchase page. put the shortcode [wpdmpp_guest_orders] in the page. NOTE THE GUEST PURCHASE PAGE URL

#2
Enable guest checkout from downloads > settings > Premium Package > Basic tab> Frontend settings

#3
Modify the Purchase Confirmation - Guest ( To: Customer ) email template from Downloads > templates > email templates > to remove the signup link and insert the purchase page URL you have created at #1. save it.
(Please don’t forget to use insert link button in the editor, this will make a clickable link. we will add a template variable tag in next update to make this easier.)

NOW the customer will get the guest order page URL in the email when they purchase.

Please let us know if you face any problem.
thanks

• This reply was modified 5 years, 9 months ago by Borhan Chowdhury.

the problem is not related to the particular downloads. this was happening due to the modification you had made in the email template. It should work now for every email lock downloadable package.
Thanks