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bernhardsmith

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Viewing 25 posts - 1 through 25 (of 25 total)
Jul 25, 2021 at 6:31 am in reply to: After removing all WPDM plugins I am still getting: Missing a required plugin! #158204

bernhardsmith
Participant

Hi Humayon

As suggested, I have tried re-installing Dowload Manager and also the Premium Packages, which I then deactivated first. This seems to have fixed the issue. Thanks for your help.

Bernie

Oct 31, 2020 at 9:16 am in reply to: An error occurred while updating Download Manager #139764

bernhardsmith
Participant

Yet again, automatic update fails. Different reported reason this time.

This time the error is ‘The package could not be installed. The package contains no files’. Any ideas?

I don’t understand why update issues keep on coming up and have done for years with Download Manager? Download Manager causes me more problems and effort that all the rest of my site put together.

Update: So I checked my license and saved it. The DM update then worked. I am 100% sure that this is what I did a couple of weeks ago when DM crashed my site during an update – my license should still be saved and valid. I have changed nothing on my site in the interval, so the issues seems to be DM ‘forgetting’ that my license code is valid.

  • This reply was modified 4 years, 6 months ago by bernhardsmith.
Oct 20, 2020 at 4:01 pm in reply to: Update keeps on breaking my site #138805

bernhardsmith
Participant

OK. I hope it will be fixed!

Thanks

Oct 20, 2020 at 3:44 pm in reply to: Update keeps on breaking my site #138803

bernhardsmith
Participant

Hi Sidratul

I managed to download and install the latest version, as you suggested above, once I had recovered my site.
I have checked my license, which is valid and current. I hit ‘save settings’ just to be on the safe side and it confirmed it is registered and valide.

I have very little confidence that exactly the same thing will not happen again – as it has for the previous 4 upgrades.

Each time it breaks my site and a I have to scramble to fix it. Is there any way that I can test this to make sure the same thing will not happen again?

Thanks

Bernie

Oct 20, 2020 at 1:16 pm in reply to: Cannot upgrade plugin #138786

bernhardsmith
Participant

I have the same issue. Updating from 5.2.4 to 5.2.5, using auto update, crashed my site. Doesn’t look like the issue has been fixed.

Jul 24, 2020 at 2:07 pm in reply to: Single File Download not working #133357

bernhardsmith
Participant

Thank you, again. Much appreciated.

Jul 24, 2020 at 12:32 pm in reply to: Single File Download not working #133350

bernhardsmith
Participant

Happy to reshare login details privately, if needed.

Jul 24, 2020 at 12:31 pm in reply to: Single File Download not working #133349

bernhardsmith
Participant

Hi Nayeem

That solved the problem on the download I shared with you, but I’m still having the same issue with the ‘single file download’ on this download…

https://madetomeasurekpis.com/download/kpi-checklists-audiobook-downloads/

Any ideas? Thanks

Jul 24, 2020 at 6:30 am in reply to: Single File Download not working #133340

bernhardsmith
Participant

Many thanks!

  • This reply was modified 4 years, 9 months ago by bernhardsmith.
Jul 23, 2020 at 3:31 pm in reply to: Single File Download not working #133278

bernhardsmith
Participant
This reply has been marked as private.
Jan 20, 2020 at 6:25 pm in reply to: Password box is too wide #118628

bernhardsmith
Participant

Many thanks for your prompt help Nayeem!

Jan 19, 2020 at 3:26 pm in reply to: Single file download not working any more #118557

bernhardsmith
Participant

OK, thanks for sharing that and for your help. I’ll close the ticket now. Have a good weekend!

Jan 19, 2020 at 10:11 am in reply to: Single file download not working any more #118545

bernhardsmith
Participant

Thanks Nayeem. What did you do to fix it – so I don’t have to trouble support if I have this issue in future?

Jan 19, 2020 at 9:01 am in reply to: Single file download not working any more #118525

bernhardsmith
Participant

Hi Nayeem

Thanks for that. I think the CSS was added on previous ticket to the WPDM team. So one of the pages now seems fine, but I was just trying to figure out why…

madetomeasurekpis.com/download/kpi-checklists-book-downloads-page/

…still has an ‘invisible’ zip download button at the bottom of the page – it uses the same link and page template as…

madetomeasurekpis.com/download/kpi-checklists-audiobook-downloads

…the page that now works

Any ideas would be appreciated. I think I have cleared the cache on the problem page.

Also, but not essential, I originally had the zip download as a big green button – any advice on how to recreate this?

Jan 18, 2020 at 7:46 pm in reply to: Single file download not working any more #118493

bernhardsmith
Participant

OK, thanks.

Jan 18, 2020 at 7:42 pm in reply to: Single file download not working any more #118491

bernhardsmith
Participant

Thanks. I’d really like to keep the Zip download option, but I appreciate the advice!

I’ll remove the CSS, but I’d appreciate knowing which file it lives in – I’m a bit of noob on this stuff

Jan 18, 2020 at 7:38 pm in reply to: Single file download not working any more #118489

bernhardsmith
Participant

OK. Thanks. I’m pretty sure that was added in a previous support query to your team – I wouldn’t add anything to the CSS. What is strange is that it has been there and not caused this issue until the last month. Would it be safe to remove that CSS? If so, please point me to where this CSS lives.

Many thanks

Bernie

Jan 18, 2020 at 6:05 pm in reply to: Single file download not working any more #118479

bernhardsmith
Participant

Hi

I also having a problem on this link

The zip download button is there, but it’s so pale it looks like it is missing. Any ideas on how to fix this?

Thanks

  • This reply was modified 5 years, 3 months ago by bernhardsmith.
Jan 18, 2020 at 5:53 pm in reply to: Single file download not working any more #118476

bernhardsmith
Participant

Hey that’s great, it seems to be working now. What did you change?

One small thing, it doesn’t seem to apply my site styling (orange buttons) but it’s not a disaster!

Jan 18, 2020 at 3:48 pm in reply to: Single file download not working any more #118458

bernhardsmith
Participant

Perhaps it is the links I’m including. Here is the response without the links..
Hi Nayeem

There seem to be two issues. Firstly, when you click on the green package download icon on this page…

the link from above ending download/kpi-checklists-audio-book-download

It takes me to an individual files download page, not a zip file – it was not doing this previously.

Secondly, this page … the link from above ending kpi-checklists-audiobook-downloads

… is not offering a zip bundle download at all, which it is set to do.

Thanks for your help!

Jan 18, 2020 at 3:45 pm in reply to: Single file download not working any more #118457

bernhardsmith
Participant

I don’t understand why my fuller responses are not appearing in this thread.

Jan 18, 2020 at 3:39 pm in reply to: Single file download not working any more #118453

bernhardsmith
Participant

Hi Nayeem, for some reason my responses are not appearing. I will try again…

Jan 18, 2020 at 10:35 am in reply to: Single file download not working any more #118435

bernhardsmith
Participant
This reply has been marked as private.
Dec 22, 2017 at 6:29 am in reply to: How to change colours (colors) on template buttons #67211

bernhardsmith
Participant

Hi,

I’m still stuck here. I can see how to change the link template and button (however, I’m OK with the main button I already have). My problem is the background colour of the buttons showing file details (blue in my image) and the ‘individual’ download link buttons. I can’t see where these are set or how to change their colour. I have shown the buttons with arrows pointing to them on the attached image.

Thanks again for your help.

Bernie Smith

Dec 22, 2017 at 6:03 am in reply to: How to change colours (colors) on template buttons #67210

bernhardsmith
Participant

Thanks, I thought there must be instructions somewhere but struggled to find them. Will give it a go.

Bernie

Viewing 25 posts - 1 through 25 (of 25 total)