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Rich Root

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Viewing 12 posts - 1 through 12 (of 12 total)
Jan 30, 2026 at 9:15 pm in reply to: Modified Templates and Files #211225

Rich Root
Participant

The UI issue has been resolved.

Also, note for anyone with the same issue re: Modified Template Files. Depending on the file, WPDM v7.0 completely changed how it handles the DataTables (the JavaScript library for the search/sortable table), how it prepares package data, and namespace calls. You will have to start with the update files included with the v7.x plugin.

Jan 20, 2026 at 5:01 pm in reply to: Modified Templates and Files #210864

Rich Root
Participant

This is a live site that can not have the theme switched right now. Also, the problem manifest after updating WPDM Pro, so, Version 6.X.X of WPDM Pro did not have conflicts with our existing plugin roster or theme.

What changes did you make from v 6.x.x to v 7.x.x that could cause this problem?

Would you please answer the question about the query string.

Thanks.

Jan 20, 2026 at 4:52 am in reply to: Modified Templates and Files #210854

Rich Root
Participant

What is the query string supposed to be when I select “User Interface”?

This is what I get presently: wp-admin/edit.php?post_type=wpdmpro&page=settings

Jan 20, 2026 at 4:49 am in reply to: Modified Templates and Files #210853

Rich Root
Participant

Deactivating, deleting, and then reinstalling the plugin, now at Version 7.0.6, did not resolve the UI issue or the customized files issue.

Jan 19, 2026 at 7:14 pm in reply to: Modified Templates and Files #210849

Rich Root
Participant

Please confirm that in deactivating > deleting > reinstalling the plugin, all settings, uploads, packages, and every other customized detail will be preserved. Thanks.

Jan 19, 2026 at 4:13 pm in reply to: Modified Templates and Files #210844

Rich Root
Participant

wpdm 3

Jan 16, 2026 at 3:31 pm in reply to: Modified Templates and Files #210799

Rich Root
Participant

Yes, so, that is how I’ve have it set up for a year and half. As mentioned, after updating yesterday to Version 7.0.5 it no longer works. I’m happy it works for you, but it is not working for me.

I know to clear the browser cache, thank you.

Also, and perhaps related, the UI not only looks weird, I can not select the User Interface to change colors and stuff. See the pics.

wpdm 1
wpdm 2

Jun 20, 2024 at 6:04 pm in reply to: Query Strings or URL Parameters #196538

Rich Root
Participant

Hi, none of that answers the question.

Jun 18, 2024 at 8:41 pm in reply to: Server load performance issue that grows over time #196489

Rich Root
Participant

Yes, I saw that by searching your forums. Those settings and what they do are not discussed in the DOCS section of this site. https://www.wpdownloadmanager.com/doc/settings/

You would probably save some customers a lot of headaches if you did document it.

Jun 14, 2024 at 5:06 pm in reply to: Server load performance issue that grows over time #196423

Rich Root
Participant

There are no errors. It’s resource usage.

Jun 14, 2024 at 2:17 pm in reply to: PDF Viewer – Errors Occurring #196416

Rich Root
Participant

The inability of the support team here to accept that it is their plugin affecting site performance is concerning. To the OP, have you tried disabling WPDM and checking performance (server load times)? We have found toggling between deactivating and re-activing WPDM “resets” whatever is happening in the background and our performance improves for a short time.

Jun 13, 2024 at 3:52 pm in reply to: PDF Viewer – Errors Occurring #196387

Rich Root
Participant

We are having the same exact issue except our users are not downloading PDFs but driver files. The issue is our logs report massive resource usage by this plugin. A list of downloads generated, for example, by wpdm_all_packages, takes up to 40 seconds to appear.

Viewing 12 posts - 1 through 12 (of 12 total)