Emily Griffin

That didn’t help.

• This reply was modified 3 years, 8 months ago by Emily Griffin. Reason: it's done

On the https://aloetteeduddev.wpengine.com/es-us/account/ – Spanish account page, the…:
– “Mi cuenta” should link to https://aloetteeduddev.wpengine.com/es-us/account/dashboard/
( when you get on the dashboard page, the logout link there too in the left side bar should translate to Spanish and link to https://aloetteeduddev.wpengine.com/es-us/?logout=f45b6c7f46 )
– “Salir” should link to https://aloetteeduddev.wpengine.com/es-us/?logout=f45b6c7f46

https://www.loom.com/share/ce228a344f9a42c1a64a9dcbb881fc28 – here is a video explaining what I’m talking about again … I don’t see where you made your update

Pages
This is a lot better for the pages … THANK YOU SOOOOO MUCH.

Now I need you to help Nayeem with the following ticket:

URGENT URGENT URGENT URGENT: Some Downloads aren’t showing up

I put in a customization ticket with your team, so I can get this resolved.

It’s not a theme issue, it’s a page builder compatibility issue. Looking through other tickets, there are other users of your plugin where your updates have made your plugin not compatible with the page builder. I saw a ticket saying your plugin doesn’t work with Beaver Builder and obviously not UX builder either.

You all need to see what you all did that made your plugin not compatible with these popular page builders.

This is the update that jacked up my preview for those who aren’t logged in yet:
6.0.3 – Jul 10, 2021

Fixed an issue individual file download for password protected files
Improved package template handler class
Fixed an issue with reCaptcha validation
Improved image thumbnail function
Fixed an issue with the download availability date option

WordPress Download Manager Pro Change Log

You aren’t express what is causing the conflict … that’s what I need to know. If you can’t respond with a productive reason on why the theme is conflicting with your plugin, please involve another one of your teammates b/c you aren’t being helpful

Thank you. This worked as well. This ticket is closed.

This is unacceptable!!!!

What do mean the download packages are working fine? Show me what you checked with a video recording like I’ve been providing for you.

The previews AND the “Login to download” buttons for the packages aren’t showing up when you aren’t logged in once I’ve made an update to the package.

When I make changes to a package, it converts it to a page instead of keeping it a post like it was. I’ve showed you this in the recordings.

It has nothing to do with the carousel being used or the theme b/c it didn’t start doing this until you all updated your plugin to the 6.0 … versions.

If you can’t help, then assign this to someone else on your team ASAP.