Hi Nayeem,
I wanted to send an update and post in public in case others have the same problem.
Basically, we need file downloads to open in a new tab in order to prevent the page reload issue we have (still unsure why this happens).
But, using our page builders module “Page links to” -> “Custom URL” prevents names from being recorded.
I looked in the settings for download manager and saw it has a native/in built toggle to open files in a new tab. I activated this, and changed all of our files so the “Page links to” module is set to “It’s a normal WordPress URL”.
So far we are seeing positive results and names are being recorded. Continuing to monitor but hopefully this is all working correctly now.
Thanks!
