- This topic has 26 replies, 3 voices, and was last updated 5 months, 1 week ago by
.
I migrated my site to another host and now my subscribers cannot download resources, even though they are logged in.
I have tried:
– Disabling plugins
– Clearing cache
– Contacting the host and debugging
– Contacting PMP Pro
No one seems to know why, so I’m asking here!
Thanks, Gemma
Hello gemma newman,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Your shared credentials are not working. Please kindly check.
Thank you
This is also not working. Can you please kindly check?
Thank you
I have checked from this file, it seems to working properly as expected, I have tried giving access to administator and changing page template. https://sandtosalt.com/download/rudderles-sailing-posters/, please kindly check.
Thank you and regards
Hi,
Thanks, I have checked on both mobile and desktop:
– Logged in as an administrator with access, it still displays “You are not allowed to download”
– Logged in a Premium Member there is no download button at all and no error message either.
Thanks, Gemma
If you are not giving access from Package Setting > Allow Access option you should see the warning message You are not allowed to download and for not watching the Download button maybe it is your page template issue, please change page template to another I hope you should see the Download Option. Please kindly check.
Thank you
Hi,
Changing the template did not help, it’s not visible on any template.
The package options are set to allow people in user roles “Premium” and “Premium Coach”, but it is not recognising when these users are logged in.
I’m confused, as all of this worked for years and I haven’t changed anything other than the regular updates.
Thanks, Gemma
If you are administrator please allow administrator role too from Allow Access, and then change page template, I hope you may sure see the effect and the options. Please kindly check.
Thank you
It worked for a while, but now it’s the same problem happening again.
I don’t know what you did last time, but that worked – maybe when I’ve added another file or updated the plugin it has reverted back?
Either way, is there anything I can do to prevent this from happening again?
I tired restoring an older backup but that doesn’t seem to work either.
Thanks in advance.
If possible, Can you please, give your temporary wp-admin login details again in a private reply for checking the issue?
Please kindly check and let me know.
Thank you and kind regards
Credentials are not working. Can you please again check? Please kindly check.
Thank you
I have allowed access for administrator for this file, https://sandtosalt.com/download/rudderless-activity/, it is working properly as expected. Can you please kindly check again and let me know.
Thank you and regards
Please kindly share your order details here in the private reply thus we can check further.
Thank you
If you grant access for the role and that user login correctly with the role, he/she should download the file properly. You can also check this carefully. If you are facing issue with this, please kindly let me know.
Thank you and regards
All the files worked with the proper access and then on Friday, a user contacted me to say it was not working. I checked this and it certain files were not working. Now they seem to be working again! This is the second time it has happened, so it’s a bit weird that it suddenly works again! I’ll keep an eye on it and see if it happens again. Thanks
Please kindly check and let us know if the issue arises again.
Thank you
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