Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thanks, I have checked on both mobile and desktop:
– Logged in as an administrator with access, it still displays “You are not allowed to download”
– Logged in a Premium Member there is no download button at all and no error message either.
If you are not giving access from Package Setting > Allow Access option you should see the warning message You are not allowed to download and for not watching the Download button maybe it is your page template issue, please change page template to another I hope you should see the Download Option. Please kindly check.
Changing the template did not help, it’s not visible on any template.
The package options are set to allow people in user roles “Premium” and “Premium Coach”, but it is not recognising when these users are logged in.
I’m confused, as all of this worked for years and I haven’t changed anything other than the regular updates.
If you are administrator please allow administrator role too from Allow Access, and then change page template, I hope you may sure see the effect and the options. Please kindly check.
If possible, Can you please, give your temporary wp-admin login details again in a private reply for checking the issue?
Please kindly check and let me know.
If you grant access for the role and that user login correctly with the role, he/she should download the file properly. You can also check this carefully. If you are facing issue with this, please kindly let me know.
All the files worked with the proper access and then on Friday, a user contacted me to say it was not working. I checked this and it certain files were not working. Now they seem to be working again! This is the second time it has happened, so it’s a bit weird that it suddenly works again! I’ll keep an eye on it and see if it happens again. Thanks
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