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You are not allowed to download.

Viewing 12 posts - 1 through 12 (of 12 total)
Jul 25, 2025 at 7:52 am #207621

gemma newman
Participant

I migrated my site to another host and now my subscribers cannot download resources, even though they are logged in.

I have tried:

– Disabling plugins
– Clearing cache
– Contacting the host and debugging
– Contacting PMP Pro

No one seems to know why, so I’m asking here!

Thanks, Gemma

Jul 25, 2025 at 8:00 am #207623

Nayeem Riddhi
Moderator

Hello gemma newman,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Jul 25, 2025 at 8:20 am #207624

gemma newman
Participant
This reply has been marked as private.
Jul 25, 2025 at 1:40 pm #207630

Nayeem Riddhi
Moderator

Your shared credentials are not working. Please kindly check.

Thank you

Jul 25, 2025 at 1:53 pm #207631

gemma newman
Participant
This reply has been marked as private.
Jul 25, 2025 at 2:15 pm #207634

Nayeem Riddhi
Moderator

This is also not working. Can you please kindly check?

Thank you

Jul 25, 2025 at 2:24 pm #207635

gemma newman
Participant
This reply has been marked as private.
Jul 26, 2025 at 3:14 am #207645

Nayeem Riddhi
Moderator

I have checked from this file, it seems to working properly as expected, I have tried giving access to administator and changing page template. https://sandtosalt.com/download/rudderles-sailing-posters/, please kindly check.

Thank you and regards

Jul 26, 2025 at 5:16 am #207646

gemma newman
Participant

Hi,

Thanks, I have checked on both mobile and desktop:

– Logged in as an administrator with access, it still displays “You are not allowed to download”
– Logged in a Premium Member there is no download button at all and no error message either.

Thanks, Gemma

Jul 26, 2025 at 7:22 am #207649

Nayeem Riddhi
Moderator

If you are not giving access from Package Setting > Allow Access option you should see the warning message You are not allowed to download and for not watching the Download button maybe it is your page template issue, please change page template to another I hope you should see the Download Option. Please kindly check.

Thank you

Jul 26, 2025 at 9:19 am #207653

gemma newman
Participant

Hi,

Changing the template did not help, it’s not visible on any template.
The package options are set to allow people in user roles “Premium” and “Premium Coach”, but it is not recognising when these users are logged in.

I’m confused, as all of this worked for years and I haven’t changed anything other than the regular updates.

Thanks, Gemma

Jul 26, 2025 at 12:40 pm #207657

Nayeem Riddhi
Moderator

If you are administrator please allow administrator role too from Allow Access, and then change page template, I hope you may sure see the effect and the options. Please kindly check.

Thank you

Viewing 12 posts - 1 through 12 (of 12 total)

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